JOEL TORRES
South Easton,MA
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Great customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Representative
Martha's Dry Cleaners
- Kept areas such as restrooms and service equipment clean and neat
- Removed trash regularly to maintain strong hygiene standards
- Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport
- Trained new team members in cash register operation, stock procedures and customer service
- Monitored store premises for security concerns and notified supervisor or authorities of major issues
- Worked closely with front-end staff to assist customers
- Answered phone calls to assist customers with questions and clothing orders
- Troubleshot and resolved issues with cash registers, card scanners and printers.
Tow Truck Operator
Express Towing
07.2021 - 2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Operated with safety and skill to avoid accidents and delays.
- Delivered great tow truck service across south shore and liaised with local authorities.
Diesel Mechanic
Penske Truck Leasing
03.2024 - Current
- Conducted routine maintenance on heavy equipment, enhancing operational efficiency.
- Utilized diagnostic tools to identify mechanical issues and implement effective solutions.
- Collaborated with team to streamline repair processes, reducing downtime for vehicles.
- Assisted in training new mechanics on safety protocols and maintenance procedures.
- Inspected machinery components for wear and tear, recommending timely replacements.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
Education
High School Diploma -
Oliver Ames High School
North Easton, MA06.2021
Skills
- Quick learner
- Excel in technology
- Positive learning process
- Time management skills
- Excellent communication
- Client-focused
- Customer Service Excellence
- Regulatory Compliance
Timeline
Diesel Mechanic
Penske Truck Leasing
03.2024 - Current
Tow Truck Operator
Express Towing
07.2021 - 2023
Cashier/Customer Service Representative
Martha's Dry Cleaners
High School Diploma -
Oliver Ames High School