Joel Turner
Central Point,OR
Summary
Adept Automotive Technician with a proven track record at Specialized Foreign Car Service, excelling in advanced diagnostics and engine repair. Renowned for enhancing vehicle performance and reliability, I've improved customer satisfaction through exceptional problem-solving and customer service skills. My commitment to continuous professional development and teamwork has positioned me as a pivotal contributor to operational excellence.
Overview
13
13
years of professional experience
Work History
Journeyman Automotive Technician
Specialized Foreign Car Service
01.2018 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
- Performed safety and emissions inspections.
Automotive Technician
Ashland Automotive Service
01.2017 - 01.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
Automotive Technician
Specialized Foreign Car Service
04.2012 - 01.2017
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Exceeded expectations in customer service by going above and beyond to ensure satisfaction with the completion of each repair job.
- Optimized workflow efficiency by prioritizing tasks based on urgency, complexity, and customer requests.
- Upheld a high standard of professionalism while interacting with customers, addressing concerns and answering questions in a timely, knowledgeable manner.
- Reduced turnaround time for repairs with a strong focus on accuracy, quality workmanship, and adherence to manufacturer guidelines.
- Maintained up-to-date knowledge of automotive technologies, attending training sessions and workshops as needed for professional growth.
- Achieved high levels of productivity through disciplined time management practices, even under pressure or during busy periods.
Skills
- Emissions Control
- Manual transmissions
- Rebuilding engines
- Ignition systems
- OBD-II Diagnostics
- Ordering Supplies
- Collision Avoidance Systems
- Adaptive Cruise Control
- Hybrid Systems
- Performance Tuning
- Turbocharging Systems
- Direct Fuel Injection
- Lubrication Systems
- Four-Wheel Drive
- Supercharging Systems
- Electronic Fuel Injection
- Drivetrain Systems
- Traction Control Systems
- All-Wheel Drive
- Starting Systems
- Body Electrical Systems
- Electric Power Steering
- Variable Valve Timing
- Charging Systems
- Stability Control Systems
- Active Suspension
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Hand and power tools
- Troubleshooting skills
- Safety awareness
- Electrical experience
- Engine Rebuilds
- Vehicle Inspection
- Electrical repair procedures
- Diagnostic abilities
- Maintenance Scheduling
Timeline
Journeyman Automotive Technician
Specialized Foreign Car Service
01.2018 - Current
Automotive Technician
Ashland Automotive Service
01.2017 - 01.2018
Automotive Technician
Specialized Foreign Car Service
04.2012 - 01.2017
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