Joel Ulloa
Port Saint Lucie,FL
Summary
Experienced professional with a strong background in technology & healthcare-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Patient Service Associate
Pediatrix Plastic Surgery
Port Saint Lucie, FL
08.2024 - 12.2024
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
Food Delivery Driver
DoorDash
Port Saint Lucie, FL, FL
06.2023 - 07.2024
- Delivered fresh food to customers across local area.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Maintained positive relationships with customers to promote further business opportunities.
- Documented time of delivery to record completion of order.
EHR Support Specialist
Net Health
Port St Lucie, FL
12.2020 - 06.2023
- Review and resolve client concerns and technical support issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships on trust by applying excellent communication and interpersonal skills.
- Follow up with clients through calls and emails to proactively resolve issues and maintain satisfaction.
- Assist clients to keep records accurate and current on a technical level.
- Maintain client relationships and provide strategic internal feedback.
Warehouse Associate
Walmart Distribution Center
Ft. Pierce, FL
02.2018 - 12.2020
- Lift heavy objects by hand or by using power hoist.
- Unload parcels from truck with care to avoid damage.
- Scan and document freights and assign appropriate marking labels with identifying information.
Deli Associate
Publix
Port Saint Lucie, FL
09.2014 - 12.2016
- Sanitize and keep work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhere to food safety and sanitation procedures established by company and regulatory agencies.
- Complete orders by slicing, weighing, packaging and pricing meats and cheeses.
- Communicate effectively with deli counter customers to answer questions and make recommendations.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2013
Some College (No Degree) - Computer Engineering
Indian River State College
Port Saint Lucie, FLSkills
- Client Confidentiality & Data Security
- Administrative Support
- Experience in Microsoft Office, Jira, Zoom, Teams, Slack, Outlook, Salesforce, RingCentral, GoToAssist, NextGen, Phreesia & Net Health Intergraded Systems
- Quality Assurance
- HIPAA Compliance Knowledge
- Effective Communication
- Analytical Problem Solving
- Logical Reasoning Skills
Timeline
Patient Service Associate
Pediatrix Plastic Surgery
08.2024 - 12.2024
Food Delivery Driver
DoorDash
06.2023 - 07.2024
EHR Support Specialist
Net Health
12.2020 - 06.2023
Warehouse Associate
Walmart Distribution Center
02.2018 - 12.2020
Deli Associate
Publix
09.2014 - 12.2016
High School Diploma -
Treasure Coast High School
Some College (No Degree) - Computer Engineering
Indian River State College