Joel Urbina-Jackson
The colony
Summary
Results-driven consultant skills in damage assessment, project management, and effective client communication. Committed to facilitating navigation, and delivering impactful solutions.
Overview
10
10
years of professional experience
Work History
Roofing Consultant
Salient Roofing Group
Fort Worth
01.2026 - Current
- Conducted thorough inspections to identify potential roofing issues and recommend repairs.
- Facilitated communication between clients and insurance companies throughout projects.
- Prepared detailed reports showing damage from site assessments for client review.
- Advised clients on material selection and shingle options.
- Walk homeowners through the insurance process and schedule adjuster meetings
Solar Consultant
Suntech Solutions
El Paso
01.2022 - 01.2026
- Maintained updated knowledge through continuing education and training.
- Exceeded customer satisfaction by finding creative solutions to electricity-increase problems.
- I approached customers door-to-door and engaged in conversation through the use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Plumbing Apprentice
Local 140
Salt Lake City
02.2021 - 01.2022
- Assisted journeymen in installing plumbing systems and fixtures.
- Learned local plumbing codes and regulations through hands-on experience.
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
- Adhered to safety protocols when working around hazardous chemicals or materials.
Retention Specialist
Vivint Home Security
Logan
08.2018 - 02.2021
- Trained new staff on retention strategies and best practices for engagement.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Developed strategies to improve customer experience and increase loyalty.
Job Coach
Chrysalis
Saint George
03.2018 - 08.2018
- Assisted clients in developing job readiness skills and personal goals.
- Coached clients on appropriate workplace behavior and expectations.
- Worked with individuals to complete application documents for employers.
- Organized mock interviews for clients to practice their interviewing skills.
- Explained the goals and expectation requirements to special needs adults for successful job placement.
Crane Operator/Truck Loader
Viracon
Saint George
03.2017 - 07.2018
- Followed safety protocols to prevent accidents during crane operation.
- Monitored load weights to ensure compliance with equipment capacity limits.
- Participated in safety meetings to discuss operational improvements and procedures.
- Operated cranes to lift, move and place materials in designated areas.
- Checked load-related documentation to promote completeness and accuracy.
Painter
Prismview - A Samsung Electronics
Logan
04.2016 - 06.2017
- Prepared surfaces for painting by sanding, cleaning, and masking.
- Mixed paint according to specifications for optimal application.
- Collaborated with team members to meet production schedules efficiently.
- Practiced good safety habits and maintained clean and safe work environment.
- Cleaned and maintained tools and equipment such as brushes, rollers, and spray guns.
Education
High School Diploma -
Logan High School
Logan, UT05-2016
Skills
- Roofing inspections
- Damage assessment
- Insurance navigation
- Project management
- Problem solving
- Effective listening
- Client communication
Timeline
Roofing Consultant
Salient Roofing Group
01.2026 - Current
Solar Consultant
Suntech Solutions
01.2022 - 01.2026
Plumbing Apprentice
Local 140
02.2021 - 01.2022
Retention Specialist
Vivint Home Security
08.2018 - 02.2021
Job Coach
Chrysalis
03.2018 - 08.2018
Crane Operator/Truck Loader
Viracon
03.2017 - 07.2018
Painter
Prismview - A Samsung Electronics
04.2016 - 06.2017
High School Diploma -
Logan High School