Joel Webb
Philadelphia,Pennsylvania
Summary
Familiar with following security standards, advocating for resident resources and utilizing relationship focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem solving skills. Capable of accurately and efficiently updating logs and reports. Emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts.
Results-driven Operations Monitor adept at maintaining high productivity and efficiency in task completion. Possess specialized skills in process optimization, compliance monitoring, and risk management. Excel in communication, problem-solving, and teamwork to ensure operational excellence.
Overview
15
15
years of professional experience
Work History
Operations Monitor
The Kintock Group
Philadelphia, PA
06.2017 - Current
- For Conducted rounds of rooms and building to check on compliance and safety issues.
- Responded to crisis situations quickly to maintain a calm environment and immediately determine level of assistance needed.
- Organizational skills professionalism and execution of task given by managers.
- Monitored daily operational activities ensuring compliance with safety protocols.
- Coordinated communication between staff and management for workflow efficiency.
- Documented operational incidents and maintained accurate reporting records consistently.
- Exercise care,custody and control over residents.
- Effectively communicate verbally and in writing.
- Administer emergency medical assistance to inmates and staff.
certified nursing assistant
Willow terrace
Philadelphia, PA
02.2011 - 05.2017
- Willow terrace - philadelphia, pennsylvania As a CNA you are required to protect and care for residents.
- Having residents ready for doctors appointment, physical therapy activities and other appointments the residents have.
- All residents must have skin checks daily for cuts, bruises, skin tears and all other injuries including mental status changes communication is key between nurses and CNAs so that there are no errors when documenting.
- Organization is paramount when doing paperwork.
- We have assisted daily living journals for residents to document how well each resident is eating behavioral habits and interaction with other residents and staff.
- Getting along with staff and residents is important for a safe and friendly environment for everyone.
Education
High school diploma -
Germantown high school
Skills
- Communication
- Organization
- Team management
- Customer service
- Supervision
- Planning and coordination
- Team building
- Communications
- Process improvement
- Operational improvement
- Administrative support
- Problem resolution
- Compliance monitoring
- Emergency response
- Safety protocol enforcement
- Operational reporting
Timeline
Operations Monitor
The Kintock Group
06.2017 - Current
certified nursing assistant
Willow terrace
02.2011 - 05.2017
High school diploma -
Germantown high school