Joel Adrian Guerrero
Riverside,CA
Summary
Compassionate and reliable professional with a solid background in customer relations. Known for strong problem-solving abilities and dedication to maintaining financial accuracy, ready to leverage expertise to enhance customer loyalty and operational success.
Experienced customer service representative with a focus on resolving customer issues and enhancing guest experiences. Skilled in training new staff and implementing process improvements that drive efficiency and satisfaction.
Overview
23
23
years of professional experience
Work History
Cashier (Overnight)
Four Seasons Hotel
Los Angeles, CA
03.1996 - 12.2018
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balance, ensuring financial integrity during shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Streamlined checkout processes, enhancing overall guest experience and reducing wait times.
- Collaborated with team members to uphold high standards of cleanliness and organization in the workspace.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Representative
U-Haul Moving
Burbank, CA
01.2016 - 02.2018
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Managed reservations and rental transactions using proprietary software systems effectively.
- Guided customers through moving process, offering tailored solutions to meet specific needs.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Political Science
Arellano University
Manila, Philippines10-1976
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer relations
- Cash register operation
- Guest inquiries
- Currency counting
- Honest and dependable
Timeline
Customer Service Representative
U-Haul Moving
01.2016 - 02.2018
Cashier (Overnight)
Four Seasons Hotel
03.1996 - 12.2018
Bachelor of Science - Political Science
Arellano University