Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joel David Serra Martinez

Summary

Creative and detail-oriented professional with a proven track record in customer
service, sales, and business development. Starting as a server and advancing to
Manager Assistant in a fast-paced restaurant environment, I honed my ability to think
outside the box, solve problems creatively, and develop innovative approaches to
improve operations and customer satisfaction. As a Sales Representative at Toyota, I
applied my creative thinking skills to understand client needs, craft tailored solutions,
and identify untapped business opportunities, consistently exceeding expectations.
Known for a perfectionist mindset, I thrive on achieving high standards in every task,
whether conceptualizing fresh strategies, enhancing client experiences, or delivering
measurable results.

Overview

2
2
years of professional experience

Work History

Sales Representative

Toyota Don MacGill
Houston, TX
04.2024 - 10.2024
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Advised customers on the latest product features and benefits.
  • Developed and implemented strategies to meet sales quotas.
  • Resolved customer complaints promptly and efficiently.

Manager Assistant

Burger Joint
Houston, TX
04.2023 - 04.2024
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
    Processed both cash and card purchases and returns.

Lead Cashier

Taco Stand
Houston, TX
02.2023 - 04.2023
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Server Cashier

Burger Joint
Houston, TX
12.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers

Education

Bachelor - Physical Culture And Sport

Manuel Fajardo
Cuba
06-2019

Skills

  • Customer Service
  • Business Development
  • Highly organized and efficient
  • Customer Engagement
  • Creative Thinking
  • Problem Solving
  • Relationship Building

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Sales Representative

Toyota Don MacGill
04.2024 - 10.2024

Manager Assistant

Burger Joint
04.2023 - 04.2024

Lead Cashier

Taco Stand
02.2023 - 04.2023

Server Cashier

Burger Joint
12.2022 - 02.2023

Bachelor - Physical Culture And Sport

Manuel Fajardo
Joel David Serra Martinez