JOELENE ERICA JEANETTE ROBINSON
Greensboro,NC
Summary
Computer science educator with experience in education and information technology. Develops curriculum and integrates technology to support classroom instruction. Simplifies complex concepts for learners of varied experience levels. Drives measurable gains in student engagement and performance.
Overview
11
11
years of professional experience
Work History
Computer Teacher
Global Christian Acadmey
Richards Bay, South Africa
02.2024 - 08.2026
- Provided support on computer software and hardware for students in the computer lab.
- Assisted students with troubleshooting technical issues and software functions during lab sessions.
- Monitored student behavior and maintained a productive learning environment in the computer lab.
- Worked with lead teachers to build lesson plans and activities for computer lab sessions.
- Partnered with lead teachers to develop lesson plans and lab activities for computer sessions.
- Strengthened computer lab instruction by collaborating with lead teachers on lesson plans and activities.
- Enhanced student experience by ensuring software and hardware availability in the computer lab.
- Managed repair queues to ensure equipment availability for instructional use.
- Directed repair queue priorities under tight deadlines to keep equipment available and SLA requirements on track for instructional use.
- Improved equipment availability by managing repair queues under strict time constraints for instructional uptime and SLA compliance.
- Performed component-level troubleshooting and FRU swaps, including keyboards, batteries, and RAM, for a fleet of 30+ workstations and laptops.
- Led component-level troubleshooting and FRU swaps, including keyboards, batteries, and RAM, for a fleet of 30+ workstations and laptops.
- Improved workstation and laptop reliability through component-level troubleshooting and FRU swaps, including keyboards, batteries, and RAM.
- Completed OS deployments and system imaging for Windows and ChromeOS while keeping documentation and inventory records current.
- Carried out OS deployments and system imaging for Windows and ChromeOS while maintaining detailed documentation and inventory tracking.
- Provided technical support to non-technical users and faculty by simplifying complex hardware and software issues.
- Provided clear technical guidance to non-technical users and faculty by translating complex hardware failures into practical solutions.
Kindergarten Teacher
Humpy dumpty pre-School
Richards Bay, South Africa
01.2023 - 01.2024
- Implemented play-based learning activities that fostered creativity and supported holistic early childhood development.
- Developed individualized education plans that addressed unique learning needs, enhancing student engagement.
- Planned engaging lessons to support creativity and curiosity in children.
- Supported safe, nurturing classroom routines for young learners.
- Monitored student progress through observations and informal assessments.
- Guided new teachers in early childhood education best practices, promoting a collaborative learning environment.
- Built positive relationships with students, families, staff members, and outside agencies.
- Applied classroom management strategies by setting limits and encouraging self-discipline.
- Attended professional development workshops to stay current on education trends.
Executive Assistant
BVR Commodity trading
Richards Bay , South Africa
01.2021 - 12.2023
- Supported senior management by managing executive calendars and arranging meetings.
- Managed executive correspondence, ensuring timely responses to emails and phone calls.
- Helped prepare detailed reports and presentations for executive meetings.
- Organized filing systems to ensure quick document retrieval for senior management.
- Processed invoices for timely payment and accurate record keeping.
- Verified billing details against purchase orders for accuracy. against purchase orders and contracts.
- Supported month-end financial close activities to maintain accurate financial records.
Barista
Chill net café
Richards Bay, South Africa
06.2017 - 12.2020
- Prepared and served a variety of coffee beverages for customers.
- Operated espresso machines to prepare high-quality coffee beverages efficiently. and coffee grinders efficiently.
- Guided customers in selecting menu items and accommodating special requests for personalized service.
- Memorized specialty coffee recipes and seasonal drink offerings.
- Delivered calm, efficient service during busy morning rush, enhancing customer experience.
- Maintained cleanliness and organization of café environment during service hours., organized, and ready for service.
- Refilled coffee and supply inventory to maintain operational readiness. and checked ingredient freshness each day.
- Responded to customer questions quickly and professionally.
Private Au Pair
Schoehoven Family
Pietermaritzburg , South Africa
04.2015 - 05.2017
- Supervised daily child activities to ensure safety and foster engagement.
- Prepared nutritious meals and snacks tailored to family preferences, promoting healthy eating habits.
- Set up educational games and creative projects to support learning.
- Arranged playdates and outings to enhance social skills and facilitate peer interactions.
- Used positive guidance to support behavior and cooperation.
- Taught basic life skills, including personal hygiene, manners, politeness, and respect for others.
- Performed essential tasks to maintain household order and efficiency., including laundry and light cleaning.
- Conducted basic cleaning tasks to maintain a welcoming home atmosphere,, grocery shopping, and errands.
Education
High School Diploma -
HOERSKOOL EMPANGENI HIGH SCHOOL
South Africa11-2014
Some College (No Degree) - Information Technology
Umfolozi College
South AfricaSome College (No Degree) - Teaching English as a Second Language
TEFL Universal
OnlineSkills
- Operating system deployment
- Technical troubleshooting
- Hardware repair
- Network administration
- User support
- Lesson planning
- Student engagement
Timeline
Computer Teacher
Global Christian Acadmey
02.2024 - 08.2026
Kindergarten Teacher
Humpy dumpty pre-School
01.2023 - 01.2024
Executive Assistant
BVR Commodity trading
01.2021 - 12.2023
Barista
Chill net café
06.2017 - 12.2020
Private Au Pair
Schoehoven Family
04.2015 - 05.2017
High School Diploma -
HOERSKOOL EMPANGENI HIGH SCHOOL
Some College (No Degree) - Information Technology
Umfolozi College
Some College (No Degree) - Teaching English as a Second Language
TEFL Universal