Joelene Rivera
Las Vegas,NV
Summary
Dynamic and dedicated professional with a proven track record at Caesars Entertainment, excelling in customer service and cash handling. Recognized for reliability and integrity, I effectively resolved guest inquiries while maintaining accurate cash drawer balances. Committed to training new team members and ensuring compliance with regulations, I bring a strong work ethic and exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Cashier
Rivas Mexican Restaurant
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area and cashier station.
- Assisted in training new cashiers on operational procedures and best practices.
Cage Cashier
Caesars Entertainment
08.2019 - 10.2021
- Processed cash transactions efficiently at gaming tables and slot machines.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Assisted in training new team members on operational procedures and cash handling protocols.
- Ensured compliance with gaming regulations and company policies during all financial transactions.
- Recorded transaction details accurately in the casino's financial systems to ensure data integrity.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Customer Services Representative
Acceptance Now
09.2016 - 07.2019
- Processed transactions efficiently using financial software systems.
- Resolved customer issues by collaborating with cross-functional teams.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries regarding billing and account management.
- Learned company policies regarding credit, collections, and payment options.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV06.2012
Skills
- Customer service excellence
- Reliability and punctuality
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Rivas Mexican Restaurant
08.2025 - Current
Cage Cashier
Caesars Entertainment
08.2019 - 10.2021
Customer Services Representative
Acceptance Now
09.2016 - 07.2019
High School Diploma -
Del Sol High School
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