Joeli Gutierrez
Orlando,FL
Summary
Experienced professional with a strong foundation in nonprofit leadership, arts education, and customer service. Bringing over a decade of diverse experience, including ambassadorship, arts academy direction, and guest services at renowned establishments like Disney. Currently excelling as a medical interpreter while pursuing academic excellence as an honors student in International Relations and English Literature. Committed to advocating for student interests and fostering a vibrant campus community as a prospective student senator. Passionate about promoting inclusivity, communication, and positive change within the student body.
Overview
16
16
years of professional experience
Work History
Medical Interpreter
MLC Dual Medical Services
12.2023 - Current
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Educated healthcare providers about the importance of interpreter services and how to effectively utilize them during patient interactions.
- Facilitated communication between law enforcement personnel and individuals.
Claims Customer Care Associate
Liberty Mutual
07.2023 - 12.2023
- I specialize in managing end-to-end claims documentation, utilizing numerical proficiency and Microsoft Word skills for precision and efficiency
- A significant aspect of my daily responsibilities involves deescalating and troubleshooting customer concerns, showcasing my proactive problem-solving abilities
- I ensured clear communication of claim status and decisions, contributing to a positive customer experience
- Collaborating with internal teams, I identified opportunities for process improvement, emphasizing a solutions-oriented approach to enhance overall customer care procedures.
Lifeguard Trainer - Pool Attendant
Walt Disney World Resorts
09.2021 - 06.2023
- I maintained CPR, First Aid, and rescue proficiency while training new lifeguards to uphold Disney World's safety standards
- During hurricane events, I performed emergency procedures, ensuring a prompt return to operational status
- I maximized productivity and safety adherence through effective training sessions and positive reinforcement for new hires
- Utilizing mathematical skills, I managed precise chemical adjustments and maintained accurate inventory records
- I responded efficiently to pool-related emergencies, collaborated on supply needs with resort management, and upheld rigorous standards for pool maintenance, water quality, and cleanliness.
General Director
GenTV International
07.2018 - 03.2020
- Founded and directed a performance arts company, overseeing high-quality instructional programs and events
- Designed and implemented learning initiatives, including Summer camps
- Provided hands-on leadership, building lasting client relationships and managing recruitment
- Participated as a talent and ambassador in educational tours and significant events
- Supported program activities, conducted research, and contributed to event planning, both virtual and in-person
- Created engaging content for social media platforms to connect with target audiences.
NON-PROFIT AMBASSADOR
Juntos Por La Vida
07.2008 - 03.2020
- [March 2016-July 2016] Participate as a talent and ambassador in the tour "Juntos por la vida" through schools in Caracas, Venezuela with the main goal of educating kids from an early age about sexual health, substance abuse, and violence.
- [February 2020] Participated as a speaker in the event "Conmemoración del Día de la Juventud en honor a los caídos en la lucha por la libertad y la Democracia en Venezuela" (Commemoration of Youth Day in honor of the fallen in the struggle for freedom and Democracy in Venezuela) at the OAS in Washington D.C
- Supported various program activities, assisting with administrative tasks, routine research, investigations, and special projects to support the work of assigned departments.
- Assisted with event planning, support, and execution of virtual and in-person engagements while also creating content for social media platforms to engage and connect with target audiences.
Education
Associate of Arts - International Relations | English Literature
Valencia College | Seneff Honors College
Orlando, FLSkills
- Problem-Solving and Conflict mediation
- Fluent Bilingualism
- Fundraising abilities
- Public Speaking
- Organizational skills
- Inventory Management
- Guest and client satisfaction
- Training & development
- Team building
- CPR and first aid
- Digital Literacy
- Project Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Interpreter
MLC Dual Medical Services
12.2023 - Current
Claims Customer Care Associate
Liberty Mutual
07.2023 - 12.2023
Lifeguard Trainer - Pool Attendant
Walt Disney World Resorts
09.2021 - 06.2023
General Director
GenTV International
07.2018 - 03.2020
NON-PROFIT AMBASSADOR
Juntos Por La Vida
07.2008 - 03.2020
Associate of Arts - International Relations | English Literature
Valencia College | Seneff Honors College
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