Joelis Cabreja De Aza
Pleasantville
Summary
Dynamic professional with a proven track record in quality customer service and emergency care, demonstrated during tenure at Frontier Airlines. Excelled in stress-resistant environments, ensuring passenger satisfaction and safety. Skilled in problem-solving and hospitality service, consistently achieving positive outcomes in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Target
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Flight Attendant
Frontier Airlines
01.2024 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Costumer Service Associate
Walmart
01.2020 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2020
Skills
- Quality Customer service
- First aid and emergency care
- Attention to detail
- Stress resistant
- Hospitality service expertise
- Problem-solving
Certification
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- First Aid, CPR Certification - American Red Cross.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Target
09.2024 - Current
Flight Attendant
Frontier Airlines
01.2024 - 07.2024
Costumer Service Associate
Walmart
01.2020 - 12.2023
High School Diploma -
Atlantic City High School
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