Joel J. East
Columbus
Summary
Accomplished multi-faceted leader recognized for fostering team development and driving process enhancements that elevate operational quality and mitigate risk.
Overview
27
27
years of professional experience
Work History
Manager, Operations Services, FSQA
Bob Evans Restaurants LLC
New Albany
08.2009 - 03.2026
- Supported senior leadership and vendors across 500+ restaurants and headquarters through execution of multiple roles.
- Conducted accurate budget forecasting and expense management for effective oversight of cost centers.
- Implemented process and SOP improvements to enhance operational quality and efficiency.
- Contributed innovative solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve business goals and identify opportunities.
- Performed data analysis and reporting to inform decision-making processes.
- Oversaw recipe and food costing system for accurate inventory reporting and enhanced profitability.
- Oversaw product specification, vendor contracts, and FSQA product concerns including recalls.
- Effectively administered and managed fire suppression, fleet, security monitoring services.
Regional Field Training Manager
The Cheesecake Factory
Chicago
08.1999 - 10.2006
- Oversaw and directed new restaurant openings onsite in collaboration with restaurant management and training teams, facilitating smooth transitions.
- Selected and developed certified trainers for new restaurant openings, ensuring effective training delivery.
- Coached, mentored, supported teams on training procedures and protocols.
- Ensured compliance with relevant policies and procedures related to field training operations and systems.
Education
Firefighter
United States Air Natlional Guard
Springfield, OH09-1985
Computer Science/Business Mgt.
Wright State University
Dayton, OHSkills
- Food safety management
- Budget forecasting
- Financial management
- Expense management
- Expense tracking
- Inventory management
- Vendor management
- Process improvement
- Data analysis
- Documentation and reporting
- Strategic planning
- Emergency response
- Safety procedures
- Customer relationship management
- Decision-making
- Resource allocation
- Time management
- Policy implementation
- Coaching and mentoring
- Staff training and development
- Staff development
- Clear communication
- Verbal and written communication
- Initiative taking
- Adaptability to change
- Work prioritization
Timeline
Manager, Operations Services, FSQA
Bob Evans Restaurants LLC
08.2009 - 03.2026
Regional Field Training Manager
The Cheesecake Factory
08.1999 - 10.2006
Firefighter
United States Air Natlional Guard
Computer Science/Business Mgt.
Wright State University