JOELL JOHNSTON
San Jacinto,CA
Summary
Dynamic Deli Team Lead with a proven track record at Albertsons, excelling in customer service and food safety. Recognized for enhancing team performance and improving service speed, while fostering a culture of cleanliness and integrity. Adept at training staff and resolving customer issues, ensuring satisfaction and loyalty. Knowledgeable Deli Assitant with solid background in leading deli teams. Successfully managed daily operations and fostered positive work environment, contributing to increased customer satisfaction. Demonstrated expertise in inventory management and staff training.
Overview
21
21
years of professional experience
Work History
Deli Team Lead
Albertsons Grocery Store
Las Vegas, NV
02.2009 - 03.2019
- Supervised deli operations, ensuring compliance with food safety and quality standards.
- Trained team members on product knowledge and customer service techniques.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Collaborated with management to develop promotional displays and enhance product visibility. encouraging about 15 employees to become a well trained team.
- Resolved customer inquiries and complaints, strengthening customer relationships and satisfaction.
Coaches Deli
Deli Assistant Manager
Las Vegas, NV
05.2006 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Deli Team Lead
Walmart
Las Vegas, NV
04.1998 - 03.2005
- Implemented efficient workflows, improving service speed during peak hours.
- Conducted regular training sessions to enhance team performance and product offerings.
- Monitored sales trends, adjusting product selections to meet changing customer preferences.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
Education
High School Diploma -
Cypress College
Cypress, CA05.2002
Skills
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Verbal and written communication
- Cleanliness and sanitation
- Food safety
Timeline
Deli Team Lead
Albertsons Grocery Store
02.2009 - 03.2019
Coaches Deli
Deli Assistant Manager
05.2006 - 02.2008
Deli Team Lead
Walmart
04.1998 - 03.2005
High School Diploma -
Cypress College