Jo Ella Hernandez
Dallas,Texas
Summary
Outgoing highly efficient Property Manager / Assistant with vast experience in budgeting and project managing, leasing procedures able to save costs and grow revenue. Looking to obtain a relationship with an organization in which I can continue to learn and contribute a valuable contribution.
Overview
21
21
years of professional experience
Work History
Property Administrator
EastGroup Properties
06.2023 - Current
- Accounts Payable duties to include: Review account payables in YARDI, code new invoices and distribute daily, create Client invoices for billing, research invoices, and payment verifications
- Monitor utility accounts for all properties, transfer utility for new and terminating tenants, track meters/account numbers and prepare monthly bill backs
- Set up new vendors with the accounting department
- Tenant and Vendor Administration duties to include: Create/maintain/update tenant lease files, vendor contract files, property files and online ID Plans
- Prepare and send welcome letters, renewal packages, and property manuals/tenant handbooks
- Maintain tenant contact directory, HVAC compliance tracking, tenant portal, and tenant billback
- Assist with tenant inquiries
- Prepare and distribute default notices to delinquent tenant
- Monitor Tenant and Vendor Cafe Insurance Compliance, notify tenants and vendors of outstanding requirements, communicate status updates to corporate office upon request
- Assist Asset Manager as needed with tracking acquisition/development meeting notes, provide lease documents and floorplans
- Assist with event planning, vendor /tenant events, tenant relations, log and correspondence (newsletters, anniversary cards, etc.)
- All other tasks/projects as assigned
- Office Management duties to include: Represent Client as on-site office personnel and greet all guests
- Responsible for routine office functions including answering telephone, ordering supplies, handling incoming and outgoing mail
- Restock kitchen and empty dishwasher as needed
- Provide administrative support to property managers as requested.
Property Administrator
CBRE
08.2019 - 01.2023
- Perform administrative support for the Property manager as needed with limited supervision
- Assisted with records management including job cost for property, Setup/maintain vendor and tenant flies, assist with client and tenant/vendor/broker correspondence incoming and outgoing
- Process Monthly Rent Statements, Vendor and Tenants Certificates of Insurance assure compliances, Administer all accounts payables/receivables, inputting invoices, coding, bill back for tenants, property utilities etc.
Community Manager
DRE Management
06.2015 - 04.2019
- Oversaw and successfully managed services and facility organization for a multifamily community sustained 1% delinquency and occupancy of a 100 percent at months end
- Compiled and conveyed all operational and financial data to regional manager/property owners
- Improved NOI through rent growth and expense management
- Saved money by operating community within budget
- Disbursed petty cash to staff property personnel
- Oversaw repairs and enhancements by working closely with maintenance staff
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs, rehab and construction management
- Gained tenant satisfaction by accurately managing inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Property Assistant Manager
Rhp Properties
10.2013 - 01.2015
- Meet and greet all clients, prospects, vendors and city personal; answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Developed strong, professional relationships with Property manager and residents by initiating collaboration and delivering exemplary service and engagement
- Communicated with residents via notices and phone calls, vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Property assistant
Front Desk
06.2013 - 10.2013
- Front Desk
- Manage service request for building
- Entering work orders
- Coordinating with vendors, engineer and tenants
- Send announcements & reminders to tenants via workspeed
- Prepared invoices for A/P
- Generate reports for billing
- Create Invoices for properties tenants (billbacks)
- Passout parking access cards for tenants and their employees
- Meet and greet visitors.
Administrative Assistant
Justiss & Justiss Realtors
01.2004 - 02.2006
- Office assistant maintaining all office duties for a Realtor and Broker
- Meet and Greet walk ins
- Answer all incoming calls
- Process application
- Enter rent roll
- Enter work orders and coordinate with vendors for scheduling
- Inspect and show properties to future clients (buyers and renters)
- Mail statements and other correspondence as needed.
Education
Duncanville High School
01.1985
Skills
- Property management, Renovation management, Leasing, AP/A/R , Budgeting, Strong communication and correspondence skills,,Clients and Community relationships , Document Management and Clients confidentiality, Ability to work alone and/ multi-task
- MS Excel, MS Office, MS Outlook, Microsoft Word
- Yardi, Rent Manager, Angus, Quickbook, Accounting software , Inter Office Portals
Additional Information
Training and Skills:
Multifamily property management Skilled multi-tasker with strong communication skills Conflict handler Documentation and reporting Records preparation Confidential document control AR/AP Records review Vendor relations Troubleshooting Community outreach Inspections and reviews Tenant and eviction law Income and expense management Maintenance oversight Financial budgeting and reporting Interior renovations Knowledgeable in: Excel, MS Office suite, Quickbooks, Outlook, Workspeed, SBT, Manage america, Rent manager, Blue Moon
Personal Information
Title: Property Assistant (Commercial Real Estate)
Timeline
Property Administrator
EastGroup Properties
06.2023 - Current
Property Administrator
CBRE
08.2019 - 01.2023
Community Manager
DRE Management
06.2015 - 04.2019
Property Assistant Manager
Rhp Properties
10.2013 - 01.2015
Property assistant
Front Desk
06.2013 - 10.2013
Administrative Assistant
Justiss & Justiss Realtors
01.2004 - 02.2006
Duncanville High School