Joella Ochaba
Lansing,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quality Dairy
Lansing, MI
06.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Steak N Shake
05.2018 - 09.2018
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
Education
Associate of Arts - Psychology
Lansing Community College
Lansing, MI05-2023
Bachelor of Science - Psychology
The University of Olivet
Olivet, MISkills
Goal oriented
Communication
Customer Service
Work Independently
Earned ServSafe Certificate
Developed efficient knife cuts
Accomplishments
- Presidents List
- Deans List
- PSY CHI
- Presidents Leadership Institute
Certification
- ServSafe
Timeline
Customer Service Representative
Quality Dairy
06.2019 - Current
Server
Steak N Shake
05.2018 - 09.2018
Associate of Arts - Psychology
Lansing Community College
Bachelor of Science - Psychology
The University of Olivet
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