Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Joelle Charbneau

Cincinnati,OH

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.



Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Support Technician

The Cheesecake Factory
04.2024 - Current
  • Documented correspondence with associated details and assigned follow-up work to staff members.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Read, calculated and estimated different rates and documented information in operational logs.
  • Reviewed reports for anticipated numbers, identified variances and made corrections.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.

Barista

Starbucks
05.2021 - 11.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

High School Diploma -

Lakota West High School
West Chester, OH
05-2022

Skills

  • Customer support
  • Operations tracking
  • Data entry
  • Troubleshooting
  • Work station organization
  • Data collection/organization

Certification

Servsafe certified

Languages

Spanish
Limited Working

Interests

  • Documenting and sharing travel experiences
  • Gardening
  • Music
  • Growing herbs, vegetables, or fruits in home gardens
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Operations Support Technician

The Cheesecake Factory
04.2024 - Current

Barista

Starbucks
05.2021 - 11.2023

High School Diploma -

Lakota West High School

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