Phillip Martin
Summary
Enthusiastic IT expert with four years of experience in desktop support. Passionate about providing clients with top-quality service by offering detailed troubleshooting instructions, using strong communication skills and exhibiting patience throughout each customer experience.
Overview
6
6
years of professional experience
Work History
Operations Support Technician
Twin State Technical Services
10.2022 - 04.2024
- Troubleshoot and resolve complex email issues
- Execute, manage and lead Office 365 migrations for external clients
- Troubleshoot and customize Office 365 applications including, Word, Excel, Teams, and One Note
- Consult external clients on Microsoft products and pricing
- Active directory support and administration (account provisioning, distribution group creation)
- KnowBe4 administration (New customer setup, account creation, and campaign management)
- Proofpoint administration (New customer setup, account creation, and campaign management)
- Created and deployed computer "images" for external customers with Immybot
Desktop Support Technician II
Cambridge Investment Research, Inc
03.2018 - 09.2022
- Administering company VDI environment in vmware horizon
- Receiving, tagging, and imaging new hardware (Desktop, Laptops, tablets, and anything else that plugs in)
- Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals
- Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
Education
Associate of Applied Science - Computer Networking And Security
Indian Hills Community College
Ottumwa2018
Skills
- Office 365
- KnowBe4
- VMWare
- Windows
- Proofpoint
- DNS
- Immybot
- Remote Support
- Customer Support
- Operational Efficiency
Timeline
Operations Support Technician
Twin State Technical Services
10.2022 - 04.2024
Desktop Support Technician II
Cambridge Investment Research, Inc
03.2018 - 09.2022
Associate of Applied Science - Computer Networking And Security
Indian Hills Community College
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