Jo'Elle Galo
Superior,WI
Summary
Experienced business leader with demonstrated strategic planning, problem-solving, and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers a memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
25
25
years of professional experience
Work History
Owner/Massage Therapist
Dynamic Massage & Bodyworks
Duluth, MN
04.2000 - 12.2024
- Applied myofascial release techniques to treat injuries, trauma, and stress.
- Maintained treatment space with clean linens, supplies, and sterilized instruments.
- Developed strong client relationships to enhance trust and satisfaction.
- Managed financial records and completed tax filings for business operations.
- Updated and maintained client health records for accurate tracking.
- Ensured cleanliness of office space to provide a professional environment.
- Handled all laundry tasks for business to maintain hygiene standards.
Customer Service Representative
Three Irish Girls Yarn
Duluth, MN
09.2017 - 03.2020
- Processed customer orders received via website and ensured prompt shipping to clients.
- Wound skeins of yarn to specified lengths for retail sale.
- Coordinated yarn weights for dyeing, establishing calendars and deadlines for production.
- Packed and tagged large shipments for distribution to stores nationwide.
- Attended trade shows to promote and sell yarn products.
- Maintained inventory lists detailing required skeins and weights for each order.
- Cleaned and organized facility to uphold a safe working environment.
- Oversaw shipping logistics to ensure timely delivery of online orders.
Sales Associate
Yarn Harbor
Duluth, MN
03.2012 - 03.2020
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Created knit and crocheted samples for sales floor display.
- Conducted crochet classes to enhance customer engagement.
Education
Associate of Arts - Massage Therapy
Lake Superior College
Duluth, MN12-1999
Associate of Arts - Sales And Marketing
Duluth Business University
Duluth MN03-1992
Skills
- Client relationship management
- Financial management
- Health record maintenance
- Inventory management
- Customer service
- Visual merchandising
- Customer engagement
- Relationship building
- Point of sale
- Order processing
- Customer relations management
- Organizational skills
- Sales records management
- Display design
References
References available upon request.
Timeline
Customer Service Representative
Three Irish Girls Yarn
09.2017 - 03.2020
Sales Associate
Yarn Harbor
03.2012 - 03.2020
Owner/Massage Therapist
Dynamic Massage & Bodyworks
04.2000 - 12.2024
Associate of Arts - Massage Therapy
Lake Superior College
Associate of Arts - Sales And Marketing
Duluth Business University
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