Joelle Kingdom
Loveland,CO
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Remote Sales Representative
Rise Broadband
06.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base through networking, and relationship building.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Inventory Specialist
Dish Network
05.2019 - 01.2023
- Compilation and maintenance of warehouse materials
- Distribution and accountancy of daily resources provided to technicians
- Accurate intake and inventory of new and repurposed devices required for providing service to customers
- Prepare and ship product and equipment to remote locations
- Format and provide daily and weekly Inventory Status Reports.
Customer Service Lead
Kum-N-Go
05.2018 - 05.2019
- Provided an exceptional experience to incoming customers and encouraged upsells through business-provided avenues
- Completed order fulfillment for food and miscellaneous goods to ensure availability of stock
- Actively monitored point of sales systems to ensure accurate customer billing.
Customer Service Associate
Wal-Mart
06.2016 - 04.2018
- Professionally provided solutions to customers that requested assistance
- Actively monitored point of sales systems to ensure accurate customer billing
- Garden Center: Up-selling customers that expressed interest in the Garden Department
- Managing Toy Department: Accurate intake and inventory of toy merchandise
- Assist and up-sell customers expressing interest in the Toy Department.
Agent & Customer Service Representative
Joel S. Miller Insurance Agency, LLC
01.2006 - 12.2016
- Provided exceptional experience to customers while providing service to their policies, up-selling to ensure more extensive coverage for the client's portfolio
- Greeted potential clients with outstanding professionalism finding optimal coverage for their individual insurance needs.
Education
Bachelor of Arts - Fine Arts
University of Northern Colorado
Greeley, CO12.1995
Bachelor of Arts - Fine Arts
University of Northern Colorado
Greeley, CO12.1995
Skills
- Professionally provided solutions to customers that requested assistance
- Outstanding Customer Service
- Inter-Departmental Collaboration
- Detail Oriented
- Previously Licensed - Colorado Property and Casualty Insurance
- Microsoft 365
- Tableau
- Schedule Management
- Event Promotion
- Customer Service Abilities
- Positive Attitude
- Order Fulfillment
- Ensuring Customer Satisfaction
- Empathy and understanding
- Sales Promotion
- Computer literacy
- Interpersonal skills
- Documenting Information
Timeline
Remote Sales Representative
Rise Broadband
06.2023 - Current
Inventory Specialist
Dish Network
05.2019 - 01.2023
Customer Service Lead
Kum-N-Go
05.2018 - 05.2019
Customer Service Associate
Wal-Mart
06.2016 - 04.2018
Agent & Customer Service Representative
Joel S. Miller Insurance Agency, LLC
01.2006 - 12.2016
Bachelor of Arts - Fine Arts
University of Northern Colorado
Bachelor of Arts - Fine Arts
University of Northern Colorado
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