Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joelle Larousse

Pascagoula,MS

Summary

Dedicated customer service professional with extensive experience in the industry. Excellent communication skills, relevant work experience, and education. Proven ability to establish rapport with clients and maintain customer satisfaction. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Organized and dependable candidate with strong organizational skills and a positive attitude. Willing to take on added responsibilities to meet team goals. Hardworking and passionate job seeker ready to secure an entry-level customer service position. Eager to help achieve company goals as part of a team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Independent Insurance Agent

Colonial Life
08.2024 - Current

Currently employed with Colonial Life Insurance , as a Independent Insurance Agent.

Working with Mississippi and Alabama based businesses,prospecting ,calling and setting my own appointments. Followed by going on those appointments meeting the decision maker(s) in person.

  • Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Utilized CRM software to manage client relationships.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Overnight Stocker and Receiver

Walmart
05.2021 - 08.2024
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
  • Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
  • Reviewed order data to verify transactions and shipping dates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Greeted store customers and discussed needs.

Prep Line Cook

Ruby Tuesday Restaurant
11.2020 - 04.2021
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.

Lead Line Cook

Beau Rivage Resort & Casino
11.2019 - 10.2020
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.

Pantry Cook

Commander’s Palace
05.2017 - 08.2019
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Maintained composure and work quality while under pressure
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Utilized culinary and cutlery tools to prepare various food for cooking or cold dish presentations.

Cook

Hickory Pit Too
05.2014 - 04.2017
  • Ensured all food items conformed to hygiene standards
  • Gained knowledge of carving and preparing meats and for broiling, frying and steaming
  • Maintained a clean kitchen and work area.

Education

Culinary Arts - Culinary Arts and Pastry

Virginia College
Mobile, AL
06.2017

High School Diploma -

Mary G. Montgomery High School
Semmes, AL
05.2013

Skills

  • Licensed insurance agent
  • Goal-oriented mindset
  • Cold calling
  • New client acquisition
  • Data entry
  • Relationship building
  • Problem-solving abilities
  • CRM software
  • Marketing strategies
  • Leads prospecting
  • Customer follow-up

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Life and Health Insurance License - Mississippi & Alabama Department of Insurance.

Timeline

Independent Insurance Agent

Colonial Life
08.2024 - Current

Overnight Stocker and Receiver

Walmart
05.2021 - 08.2024

Prep Line Cook

Ruby Tuesday Restaurant
11.2020 - 04.2021

Lead Line Cook

Beau Rivage Resort & Casino
11.2019 - 10.2020

Pantry Cook

Commander’s Palace
05.2017 - 08.2019

Cook

Hickory Pit Too
05.2014 - 04.2017
  • Life and Health Insurance License - Mississippi & Alabama Department of Insurance.

Culinary Arts - Culinary Arts and Pastry

Virginia College

High School Diploma -

Mary G. Montgomery High School
Joelle Larousse