Joellen Alicia
New York,New York
Summary
Dynamic security professional with extensive experience, excelling in access control and safety management. Proven leadership in training staff and implementing effective security protocols. Proficient in CCure Administration and conflict resolution, ensuring a secure environment while maintaining exceptional customer service. Recognized for enhancing operational efficiency and safeguarding assets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Access Control Lead
Securitas Security Services
New York, NY
04.2022 - Current
- Managed access control to a secure facility, ensuring only authorized personnel were allowed entry.
- Maintained accurate records of issued badges, including expiration dates, and access levels.
- Programmed Access Control cards for entry to facilities.
- Resolved issues related to badge scanning, activation, deactivation, or replacement, as needed.
- Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
Administrative Assistant
Guardian Service Industries Inc
New York, NY
12.2023 - 09.2025
- Provided administrative support during onboarding of new employees and training sessions.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level.
Security SOC Operator
Allied Universal Security Services
New York, NY
11.2009 - 03.2022
- Monitored security systems, including surveillance cameras and alarm systems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Investigated and resolved security breaches or safety incidents.
- Performed routine checks of security equipment and systems to ensure proper functioning.
92Y Unit Supply Specialist
United States Army Reserve
Hempstead, NY
08.2006 - 08.2012
Education
HIGH SCHOOL DIPLOMA -
DeWitt Clinton Highschool
Bronx, New YorkSkills
- Security Access Control
- Surveillance System Monitoring
- Effective communication
- Administrative Support
- Data management
- Inventory management
Certification
- NYS Security Guard License
- NYS FDNY Citywide Fireguard For Impairment (F-01)
- NYS FDNY Fireguard Indoor Place of Assembly Safety Personnel (F-03)
- NYS FDNY Fireguard Outdoor Place of Assembly Safety Personnel (F-04)
- First Aid / CPR / AED
Technical Skills
- Software House CCure 9000
- Genetec Systems/Everbridge
- SSRS/Executive Dashboard
- Concert/Workforce Datahub
- Service Now/Aware/Yardi
- SV3/Passage Point
- Outlook, Excel, Word, Teams
Timeline
Administrative Assistant
Guardian Service Industries Inc
12.2023 - 09.2025
Access Control Lead
Securitas Security Services
04.2022 - Current
Security SOC Operator
Allied Universal Security Services
11.2009 - 03.2022
92Y Unit Supply Specialist
United States Army Reserve
08.2006 - 08.2012
HIGH SCHOOL DIPLOMA -
DeWitt Clinton Highschool