Joely Bruns
Fertile,Iowa
Summary
Dedicated Customer Service Supervisor with expertise in team building, problem-solving, and enhancing workflow efficiency. Committed to delivering exceptional service and fostering a positive customer experience.
Overview
33
33
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
Osage, Iowa
06.2017 - Current
- Supervised daily operations and staff performance, ensuring high standards of service at the postal facility.
- Trained new employees on customer service protocols and procedures.
- Resolved customer inquiries and complaints efficiently and effectively.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer service availability.
- Implemented process improvements to enhance workflow efficiency and accuracy.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed reports on daily, weekly, and monthly customer service activities to track performance and identify areas for improvement.
Registered Child Care Provider
Self-employeed
Fertile, Iowa
08.1993 - 01.2017
- Developed and implemented age-appropriate educational activities for skill development.
- Delivered nurturing care, fostering emotional and social development in a safe, engaging environment.
- Instructed children in essential skills, promoting personal hygiene, social manners, and appropriate behavior for daily interactions.
- Established routines for daily activities, including meals, playtime, and rest periods.
- Facilitated open communication with parents regarding children's progress and daily experiences to strengthen partnerships.
- Maintained a clean and organized space, ensuring safety standards were met consistently.
Education
High School Diploma -
Forest City High School`
Forest City, IA05-1989
Skills
- Customer support
- Complaint handling
- Issue resolution
- Sales support
- Account updates
- Attention to detail
- Problem solving
- Decision making
- Adaptability
- Team building
- Communication skills
- Empathy and patience
- Inventory management
Timeline
Customer Service Supervisor
United States Post Office
06.2017 - Current
Registered Child Care Provider
Self-employeed
08.1993 - 01.2017
High School Diploma -
Forest City High School`