Xander Decota
ST JOHNS
Summary
Dedicated customer service leader with a focus on effective communication and emergency medical care. Adept at managing staff schedules and coordinating support efforts, ensuring optimal service during critical periods.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Publix Grocery Store
Jacksonville
03.2024 - Current
- Assisted customers in locating products throughout the store.
- Supervised customer service team to enhance store experience.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Delegated work to staff, setting priorities and goals.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Coordinated schedules to ensure adequate coverage during peak times.
- Assisted customers with inquiries and resolved issues promptly.
- Answered phone calls and responded to questions and concerns.
Facilities Technician
Christs Church Mandarin
Jacksonville
08.2023 - 01.2024
- Completed maintenance tasks to keep electrical, plumbing, and HVAC systems operating at peak performance.
- Requisitioned supplies and equipment for cleaning and maintenance duties.
- Maintained facility equipment to ensure safe and efficient operation.
- Assisted in setting up spaces for community events and services.
- Supported cleanliness and organization of facility spaces for optimal use.
- Painted walls, ceilings, trim, and doors, and replaced fixtures to update building appearance.
- Responded to emergency issues quickly to maintain smooth business operations.
- Organized storage areas in order to maximize efficiency while minimizing clutter.
Education
Certificate of Technical Studies - Emergency Medical Technician
First Coast Technical College
Saint Augustine, FL11-2025
Skills
- Emergency medical care
- Customer support
- Team leadership
- Equipment maintenance
- Problem resolution
- Effective communication
- Time management
- Employee schedule management
Certification
EMT Certified
Affiliations
Volunteer Drummer At church
Timeline
Customer Service Supervisor
Publix Grocery Store
03.2024 - Current
Facilities Technician
Christs Church Mandarin
08.2023 - 01.2024
Certificate of Technical Studies - Emergency Medical Technician
First Coast Technical College