Joely Cubrich
Omaha,NE
Summary
Collaborative leader and problem solver with dedication to providing personalized service and quality care. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in various settings. Ability to handle multiple projects simultaneously with a high degree of accuracy. Demonstrates professionalism and dedication to any task at hand. Energetic, caring, and hardworking.
Overview
5
5
years of professional experience
Work History
Manager
ComeSitStay
06.2021 - Current
- Provided potential customers with information about the business to acquire interest in scheduling an appointment or make a reservation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Resolved both staff member and customer conflicts, actively listening to concerns and finding appropriate middle ground.
- Obtained payments from customers.
- Registered, verified, and maintained pet records with most up-to-date information.
- Interviewed, hired, and trained new employees.
- Managed and motivated employees to be productive and engaged in work.
Tanning Consultant
Ashley Lynn's Tanning
06.2020 - 07.2021
- Coordinated appointments with clients
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Developed and implemented individual care plans tailored to needs of each client.
- Sold self care products to clients to increase personal safety and salon profits.
- Educated clients on health and safety of tanning facilities and procedures.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Maintained cleanliness, managed phones, and stocked front counter area.
Family Nanny
Private Client
05.2018 - 09.2020
- Worked with children to enforce safe living habits.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Scheduled and drove children to school, dance, choir, and sports and club practices.
- Prepared and accompanied children on outings, supervising playtime and other activities for safety purposes.
- Assisted children with homework assignments and special projects across different subjects
- Housework, such as laundry and cooking.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Millard North High School
Omaha, NE05.2020
Biology
University of Nebraska At Omaha
Omaha, NEGeneral Studies
Metropolitan Community College
Omaha, NESkills
- Staff Management and Job Assignment
- Employee Training
- Time Management and Strategic Planning
- Customer Relationship and Reception Management
- Customer Conflict Resolution
- Client Registration and Data Entry
- Customer Service and Relationship Development
- Online Systems
- Efficient Service
- Medical Terminology and Reading Comprehension
- Client Needs Assessment
- Schedule Coordination
Volunteer for Midwest Misfit Animal Rescue
Provide resources, time, and effort for animals and owners in need. Includes transporting or reuniting pets, educating the public, and caring for animals in danger or medical need. May include fostering pets without homes.
Timeline
Manager
ComeSitStay
06.2021 - Current
Tanning Consultant
Ashley Lynn's Tanning
06.2020 - 07.2021
Family Nanny
Private Client
05.2018 - 09.2020
High School Diploma -
Millard North High School
Biology
University of Nebraska At Omaha
General Studies
Metropolitan Community College