Joely Gonzalez
Columbia,SC
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and emergency response. Recognized for superior customer service and adept at relationship building, I effectively managed security protocols and trained staff, ensuring a safe and welcoming environment for all visitors.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Columbia, SC
01.2021 - 03.2025
- Monitored premises to deter unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify and address security vulnerabilities.
- Responded promptly to incidents, providing first aid and notifying emergency services as needed.
- Implemented access control procedures to manage visitor entries effectively.
- Trained new staff on safety protocols and emergency response procedures.
Receptionist
Happy Smiles
Columbia, SC
03.2023 - 01.2024
- Greeted and directed visitors, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments, optimizing calendar for staff availability and client needs.
- Maintained accurate records of incoming and outgoing correspondence.
Customer Service Representative
Spectrum
Columbia, SC
10.2022 - 05.2023
- Provided exceptional support to customers, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Assisted in training new team members on service protocols and system navigation.
- Handled high-volume calls while maintaining professionalism and efficiency under pressure.
Education
Associate of Science - Biomedical Sciences
Midlands Technical College
West Columbia, SCSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Emergency response
- Complex Problem-solving
- Relationship building and management
- FLUENT IN LANGUAGE
Timeline
Receptionist
Happy Smiles
03.2023 - 01.2024
Customer Service Representative
Spectrum
10.2022 - 05.2023
Security Officer
Allied Universal Security Services
01.2021 - 03.2025
Associate of Science - Biomedical Sciences
Midlands Technical College