Joe McGinnis
Milton
Summary
Dynamic and adaptable individual with a strong background in logistics and customer service. Known for effective issue resolution and maintaining strategic business relationships, eager to leverage skills to enhance customer relations and optimize service delivery.
Overview
15
15
years of professional experience
Work History
Provider Relations Representative
Gainwell Technologies
Williston
08.2024 - Current
- Coordinated communication between providers and Gainwell Technologies teams to enhance collaboration.
- Handled provider inquiries through phone and email support channels, ensuring timely resolution.
- Assisted in resolving provider issues using internal tracking systems.
- Collaborated with cross-functional teams to improve service delivery processes.
- Developed informative materials via webinars for providers about available services, processes, and resources.
DoorDash Driver
Doordash
Burlington
05.2022 - Current
- Delivered food orders promptly and efficiently to customers' locations.
- Navigated routes using GPS technology to optimize delivery times.
- Resolved customer inquiries and issues during delivery interactions to enhance satisfaction.
- Exhibited positive attitude and diplomacy in interactions with customers and team members to foster a collaborative environment.
Supervisor / Material Handler
UVM Medical Center
Burlington
12.2015 - 02.2022
- Loaded and unloaded supplies from delivery trucks efficiently.
- Organized storage areas to optimize space and accessibility.
- Received and distributed incoming materials to designated areas.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Operated delivery vehicles following safety protocols and local traffic laws.
Fed Ex Driver
Fed Ex Ground
Williston
11.2011 - 11.2014
- Planned delivery routes for timely package distribution throughout the service area.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
Education
Bachelor of Science - Health Information Technology
Champlain College
Burlington, VT12-2018
Skills
- Service delivery enhancement
- Effective communication
- Strategic business relationships
- Issue resolution
- Time management
- Adaptability in logistics
Timeline
Provider Relations Representative
Gainwell Technologies
08.2024 - Current
DoorDash Driver
Doordash
05.2022 - Current
Supervisor / Material Handler
UVM Medical Center
12.2015 - 02.2022
Fed Ex Driver
Fed Ex Ground
11.2011 - 11.2014
Bachelor of Science - Health Information Technology
Champlain College