Joeme Dickenson
Queens
Summary
Dynamic and detail-oriented professional with experience at NYCTBI, excelling in client relations and insurance verification. Known for a friendly demeanor and strong organizational skills, I effectively manage appointments and resolve issues, ensuring client satisfaction. Proficient in Microsoft Office, I bring critical thinking and a positive attitude to every challenge.
Overview
11
11
years of professional experience
Work History
Front Desk
NYCTBI
Queens
10.2022 - Current
- Assisted walk-in clients and scheduled appointments to optimize service efficiency.
- Answered phone inquiries, resolving client questions and issues promptly.
- Processed updated client information efficiently, ensuring accuracy in files.
- Verified insurance eligibility for workers' compensation, liens, and no-fault cases.
- Supported management with business documentation while maintaining professionalism.
- Implemented cognitive remediation techniques to enhance clients' cognitive skills.
- Focused on improving attention, memory, and problem-solving abilities in clients.
- Promoted overall functioning in daily life through targeted cognitive training.
Customer Service Associate
Walgreens
Queens
03.2020 - 10.2022
- Execute cash register operations, ensuring accurate transactions and efficient service.
- Managed inventory by restocking shelves and organizing products.
- Collaborated with team members to enhance customer service strategies.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Sales Associate/Cashier
Victoria Secret-Pink
Queens
10.2018 - 01.2019
- Responsible for meeting sales goals and ensuring that the company is updated with what customers need.
- Provided excellent customer service with satisfaction.
- Engaged customers by providing product knowledge and personalized recommendations.
- Processed sales transactions efficiently using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate/Cashier
Forever 21
Queens
10.2015 - 07.2018
- Use company literature and available training resources to stay up to date on product features.
- Work with customers to determine their needs, and then recommend the right product to solve the customer’s problem.
- Assist in ensuring that the product presentation area is clean and organized.
- Managed inventory levels to ensure product availability and presentation standards.
- Assisted in visual merchandising to create appealing displays and enhance customer experience.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Volunteer Aide Assistant
Forest View Center for Rehabilitation Nursing
Queens
11.2014 - 06.2015
- Responded to patient call signals and intercom systems to assess individual needs.
- Reviewed dietary restrictions and preferences to ensure appropriate meal delivery.
- Collected information from caregivers and medical staff regarding patient conditions and treatment plans.
- Facilitated recreational activities to enhance patient engagement and well-being.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Assisted nursing staff with daily patient care and activities.
Education
Bachelor of Applied Arts - New York, NY
Hunter College
New York, NY06.2022
Associate of Applied Science - Psychology
Queensborough Community College
Queens, NY01.2019
Skills
- Spanish proficiency
- Organization and time management
- Scheduling appointments
- Insurance authorization
- Friendly, positive attitude
- Verbal communication
- Team collaboration
- Attention to detail
- Microsoft Office expertise
- Organizational and leadership skills
- Insurance verification
- Issue resolution
- Critical thinking
- Research and analysis
Cognitive Remediation Testing
- RBANS assessment
- Neurotrax evaluation
- IVA analysis
Awards Acknowledgements
Employee of the Month, 09/01/17
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Front Desk
NYCTBI
10.2022 - Current
Customer Service Associate
Walgreens
03.2020 - 10.2022
Sales Associate/Cashier
Victoria Secret-Pink
10.2018 - 01.2019
Sales Associate/Cashier
Forever 21
10.2015 - 07.2018
Volunteer Aide Assistant
Forest View Center for Rehabilitation Nursing
11.2014 - 06.2015
Bachelor of Applied Arts - New York, NY
Hunter College
Associate of Applied Science - Psychology
Queensborough Community College