Sydney Baker
St. George,UT
Summary
Dynamic and results-driven professional with a proven track record at Courtyard by Marriott, excelling in customer service and relations. Proficient in Microsoft Excel and QuickBooks, I leverage attention to detail and time management to enhance operational efficiency and guest satisfaction. Passionate about delivering exceptional experiences and fostering positive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Courtyard by Marriott
Saint George, UT
04.2025 - Current
- Managed guest reservations and maintained accurate records to ensure operational efficiency.
- Coordinated with housekeeping and maintenance to address guest needs promptly.
- Assisted guests with special requests, delivering personalized service and attention.
- Utilized hotel management software to track reservations and guest preferences accurately.
- Processed payments efficiently while maintaining cash drawer accountability.
- Monitored and resolved guest complaints, enhancing satisfaction and loyalty.
- Maintained cleanliness of lobby area, ensuring a welcoming environment for guests.
- Greeted visitors, answered inquiries, and directed them appropriately.
Automotive Claims Specialist
Detail Pros. Inc.
Simi Valley, CA
01.2013 - Current
- Scheduling clientele and establishing claim viability
- Performing inspections and keeping complete, accurate records of the vehicle’s condition
- Operating buffers, steamers hoses, vacuums, and other equipment to meet service expectations
- Managing inventory and reordering supplies monthly
Sales Associate
Lovesac
Saint George, UT
10.2023 - 02.2025
- Engaged customers in a knowledgeable manner to assess needs and preferences.
- Conducted product demonstrations to highlight Lovesac furniture features and benefits.
- Assisted customers with personalized recommendations for optimal product selection.
- Maintained accurate inventory records and supported inventory management efforts.
- Contributed to store environment through effective visual merchandising strategies.
- Provided exceptional customer service by promptly addressing inquiries and concerns.
- Worked towards achieving sales targets established by management.
- Collaborated with colleagues to foster a positive team environment.
Assistant Junior Varsity Coach
Royal High School
Simi Valley, CA
08.2016 - 06.2017
- Organized, Prepared drills for practice (4 hrs.) and coordinated 23 students, Warm up drills for dexterity and to help the students focus after coming from class
- Managed 23 teenage girls over a period of 9 months
General Merchandising
Albertsons Companies
Simi Valley, CA
10.2016 - 12.2016
- Received merchandise from the distribution warehouse and ensured the correct manifest was unloaded and stored according to established CDPH guidelines (38 hrs. a week)
- Provided customer service while restocking inventory
- Maintain the cleanliness of the store and enhance the appearance of the store by adopting the most appropriate display techniques.
Education
Bachelor of Science - Business Management, Emphasis in Finance
Utah Tech University
St George, UT05.2022
Associate of Arts - General Studies & Behavioral Sciences, History
Moorpark College
Moorpark, CA05.2019
Skills
- Microsoft Excel and Word
- Google Workspace and Outlook
- QuickBooks expertise
- CPR and first aid certification
- Spanish proficiency
- American Sign Language (ASL)
- Customer service and relations
- Attention to detail
- Time management
- Oral and written communication
Volunteer Experience
Assistant Junior Varsity Coach
Royal High School, Simi Valley, CA
08/2016 - 06/2017
Organized, prepared drills for practice and coordinated 23 students. Warm up drills for dexterity and to help the students focus after coming from class. Managed 23 teenage girls over a period of 9 months.
Languages
Spanish
Limited
ASL
Limited
Japanese
Limited
Certification
Excel Mastery
References
References available upon request.
Timeline
Front Desk Agent
Courtyard by Marriott
04.2025 - Current
Sales Associate
Lovesac
10.2023 - 02.2025
General Merchandising
Albertsons Companies
10.2016 - 12.2016
Assistant Junior Varsity Coach
Royal High School
08.2016 - 06.2017
Automotive Claims Specialist
Detail Pros. Inc.
01.2013 - Current
Bachelor of Science - Business Management, Emphasis in Finance
Utah Tech University
Associate of Arts - General Studies & Behavioral Sciences, History
Moorpark College