Joenique Woods
Houston,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle auto claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel.
Overview
6
6
years of professional experience
Work History
Clinical Research Phlebotomist
MD Anderson
08.2022 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Unit Supply Specialist
U.S Army National Guards Reserve
04.2018 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined the supply chain process for timely delivery of materials and equipment to units in need.
- Managed the issuance and receipt of supplies, ensuring accurate record-keeping and accountability.
- Reduced waste by implementing proper storage techniques for perishable items and hazardous materials.
- Conducted thorough market research to identify potential suppliers, fostering relationships to ensure a reliable supply network.
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
Certified Phlebotomy Team Lead
LabCorp
10.2020 - 08.2022
- Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
- Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.
- Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
- Implemented a rigorous quality control program to maintain the highest standards of sample collection and processing.
- Reduced patient anxiety through clear communication and compassionate care during blood collection procedures.
- Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
Claims Adjuster, Automobile and Casualty Remote
Safe Auto Insurance
02.2018 - 03.2020
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LA12.2023
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05.2017
Skills
- Paperwork Processing
- Specimen Preparation
- Venipuncture
- Patient Confidentiality
- Insurance Policy Coverage Knowledge
- Risk Assessment
- Casualty and Property Loss
- Policy Investigations
- Business Forecasting
- Recruitment Planning
- Social Media Recruiting
- Candidate Tracking
- Medical Terminology Understanding
- Scheduling and Coordination
- Cultural Sensitivity
- Venipuncture Expertise
Timeline
Clinical Research Phlebotomist
MD Anderson
08.2022 - Current
Certified Phlebotomy Team Lead
LabCorp
10.2020 - 08.2022
Unit Supply Specialist
U.S Army National Guards Reserve
04.2018 - Current
Claims Adjuster, Automobile and Casualty Remote
Safe Auto Insurance
02.2018 - 03.2020
Bachelor of Science - Psychology
Southern University And A & M College
High School Diploma -
Warren Easton Senior High School