JoeRahn Singleton
Atlanta,GA
Summary
TResult-driven Operations Service Manager with 3 years expertise in baggage management and safety compliance. Expert in cross-functional collaboration, including analytics and customer service. Proven leadership of front-line teams. Track record in data-driven process improvements and team development, enhancing customer service and collaboration across international logistics.
Overview
15
15
years of professional experience
Work History
Operations Service Manager
Delta Air Lines, Hartsfield Jackson International Airport
Atlanta, GA
06.2023 - Current
- Superheaded International Airport below wing Operations, overseeing all logistics functions including baggage handling, international customs, safety, compliance Leadership and Joint Venture Partners.
- Collaborated with system software and operational leaders to streamline processes resulting in KIP, Oversize MBR improvement, and incident reduction through data-driven process improvements.
- Coaching and team developing through mentoring via Delta's Emerging Leaders OneL program and Bag Room Lead Programs.
- Customer service and stakeholder Collaboration- KLM, Air France, LATAM, Scandinavian Airlines, TSA, and CBP Leadership for a centralized operation to improve overall metrics.
- Deliver actionable feedback, support employee growth, and drive engagement. Cultivating a safety-focused culture while upholding divisional standards across operations.
Customer Service
Delta Air Lines, Hartsfield Jackson International Airport
Atlanta, Georgia
01.2011 - 06.2023
- Led operations for domestic baggage, supporting management in key operational functions.
- Facilitated safe loading and unloading of cargo and baggage to optimize workflow.
- Managed dispatching responsibilities for correct assignment of bags to departing flights.
- Created and executed processes aimed at enhancing customer service team's problem-solving abilities.
Education
High School Diploma -
Stephenson High School
Atlanta, GA05-2008
Some College (No Degree) - Business Administration
Georgia Perimeter College
Atlanta, GASkills
- Proficient in BROCK/ Smart Suite baggage handling system
- Proficient in Microsoft Word, PowerPoint, and Excel
- Baggage management skills
- Compliance management
- Logistics coordination
- Team leadership
- Data analysis
Timeline
Operations Service Manager
Delta Air Lines, Hartsfield Jackson International Airport
06.2023 - Current
Customer Service
Delta Air Lines, Hartsfield Jackson International Airport
01.2011 - 06.2023
High School Diploma -
Stephenson High School
Some College (No Degree) - Business Administration
Georgia Perimeter College