Joesph Swiesz

• Prepared and served high-quality beverages to enhance customer satisfaction.
• Managed cash register operations, ensuring accurate transactions and efficient service.
• Maintained cleanliness and organization of work area, adhering to health and safety standards.
• Collaborated with team members to optimize workflow during peak hours, improving efficiency.
• Engaged with customers to provide personalized recommendations, enhancing their experience.
• Implemented feedback mechanisms for continuous improvement of service quality and product offerings.
• Maintained a clean and organized workspace for optimal productivity and safety.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Trained multiple agents in common and uncommon issues across multiple different and difficult to work platforms
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• I have personal experinice with troubleshooting hardware like phones, computers, etc since I build my first one back in 2018
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

Managed communications remotely on an 18-hour schedule for two weeks, assisting with the identification of secure pathways to safe houses, relief zones, and shelters during Hurricane Ian.