Joetta Allen

Married Christian mother of two adults, four grandchildren and two grandchildren. I enjoy cooking, reading, traveling and good conversations with friends and family members.

I enoy football and my favorite team is the New Orleans Saints. I also enjoy basketball and my favorite team is the Memphis Grizzlies.

I also love writing an I'm in the process of writing a book based on my family history.

• Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
• Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
• Advanced from Job Title to Job Title within Timeframe for reason for promotion.
• Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
• Managed nursing stations area.
• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
• Assisted management with the training of fifteen new staff members.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Oversaw implementation of new phone system which resulted in more cost-effective service.
• Earned "AdministrativeAssistant" in 2007-2012.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Successfully resolved over hundreds of customer issues per year.
• Positioned as key team member to transfer hundreds of employees scheduling types from hard copy into new digital database.
• Oversaw description project, resulting in improvement.
• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Completed payroll for staff of over sixty direct reports.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Inventory Management - Managed inventory and office budgeting for supplies for busy office of twenty.
• Responded to over hundreds of customer inquiries each day.
• Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
• Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
• Increased office productivity 75% by implementing numerous process improvements.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Accomplished improvement through actions.
• Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
• Managed inventory and office budgeting for supplies for busy office of twenty-five or more employees.
• Developed and implemented Procedure description, which resulted in increased company efficiency and productivity.
• Recognized by customers and doctors,nursing professionals and Pastors for expedient and effective service.

Deacon of Administrative Services

Certificate for Unit Secretary