Joetta Bernard
Coventry,RI
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Case Management
Mcauley Village
Providence, RI
08.2025 - Current
- Client outcomes improved through comprehensive management of 22-client caseload.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress and adjusted care plans.
- Strengthened client care plans with detailed assessments and individualized planning, improving overall client support.
- Advocated for clients' rights and needs within the community framework.
- Clients received crisis intervention and emotional support during difficult situations.
- Goal review and barrier resolution stayed on track through regular client meetings.
- Documented client interactions and maintained accurate case records.
- Client access to resources expanded through advocacy and a support network connection.
- Access to medical care improved through guidance with complex healthcare systems.
- Service coordination improved through close collaboration with interdisciplinary teams.
- Educated clients about programs and benefits at Mcauley Village, facilitating informed decisions.
- Additional support services were secured through timely referrals to community agencies.
- Awareness of community resources increased through education on housing, employment, education, and related services.
- Client progress and treatment planning stayed aligned through case conferences and team meetings.
- Client outcomes improved through consistent use of evidence-based practices.
- Enhanced referral network by building relationships with local service providers, expanding client access to essential resources. through strong relationships with local service providers.
- Program effectiveness remained visible through data collection, analysis, and reporting.
- Agency compliance stayed aligned with policies, procedures, regulations, and ethical standards.
- Independent living readiness improved through budgeting and job search skill support.
- Service delivery remained responsive through cultural sensitivity with diverse populations.
- Case management communication stayed coordinated among clients, families, communities, agencies, and organizations.
Domestic Violence Advocate
JP Health Care Services
Worcester, MA
04.2023 - 11.2025
- 1. Listening without judgment, validating experiences, and helping survivors process their situation.
- 3. Responding to immediate situations and helping people in emergencies.
- 4. Connected survivors to shelters, counseling, legal aid, financial assistance, healthcare, childcare, housing, employment services, and community resources.
- 5. Explained legal processes, assisted in completing protective order paperwork, accompanied survivors to court, and coordinated with attorneys and prosecutors.
- 2. Working with survivors to create personalized plans for staying safe, whether they choose to leave, stay, or are preparing for a future change.
- Coordinated safety planning and risk assessment for clients in high-risk situations.
- Guided victims through the process of obtaining restraining orders against their abusers. on obtaining restraining orders against perpetrators of abuse.
- Facilitated support groups and workshops to empower individuals affected by violence through shared experiences and resources.
- 7. Helping clients set goals, develop action plans, and follow up on housing, benefits, education, or employment needs.
Supervisor
Tri-County Homeless Shelter
, Rhode Island
07.2023 - 07.2025
- Lead daily shift operations, ensuring efficiency and alignment with organizational policies.
- Hire, train, and supervise staff (case managers, residential aides).
- Guided team members through supportive leadership and performance feedback to enhance individual growth.
- Respond to crises and mediate conflict, applying sound judgment and calm under pressure.
- Ensure the shelter meets its goals for housing placement, safety, and client progress.
- Managed shelter budgets for food, supplies, and building needs to ensure resource availability.
- Established shelter rules to balance structure and compassion, fostering a supportive environment.
- Promote trauma-informed care and ensure residents are treated with dignity
- Addressed and resolved client inquiries in a timely manner.
- Collaborate with housing agencies, health clinics, schools, and other nonprofits.
Residential Counselor
Communities for people
Providence, RI
05.2019 - 04.2024
- Counseled teenage girls with behavior problems to promote emotional well-being and personal growth
- Enforced rules and regulations to maintain order and support a safe living environment in dormitory programs
- Counsel students in the handling of issues such as family, financial and educational problems
- Mediate interpersonal problems between residents
- Facilitated daily operations in youth residential settings with a focus on conflict mediation.
- Conducted regular meetings with assigned units to address concerns and provide updates for enhanced communication
- Built rapport and trust with residents while balancing compliance and safety procedures.
- Administer, coordinate, or recommend disciplinary and corrective action.
- Provided emergency medical assistance during critical situations.
Accounts Payable Specialist
UNFI Account Payable Representatives
09.2021 - 07.2023
- Oversaw accounts payable data entry ensuring accuracy and compliance.
- Responsible for coding all general expense invoices for multiple divisions
- Prepares and mails accounts payable checks according to company procedures to include matching checks to backup and verifying amounts
- Processed and tracked high-volume invoice submissions across multiple business units, ensuring timely payment and documentation.
- Researches and responds to accounts payable inquiries in a prompt manner
- Delivered consistent and accurate reporting with attention to detail and deadline sensitivity.
- Contributed to the finance department's efficiency in a rapidly evolving remote environment.
- Reconciliation and application of AR
Property Manager
Powell transitional Housing
East Providence, Rhode Island
10.2020 - 05.2023
- Managed daily operations of housing facilities for transitional residents.
- Oversaw tenant relations to ensure positive living experiences.
- Implemented effective leasing procedures to attract suitable tenants.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated maintenance schedules and repairs for property upkeep.
- Managed all maintenance requests from tenants in a timely manner.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Updated tenant and unit information to keep current in the housing database.
- Drafted and monitored budgets for overall maintenance and operations.
- Developed community programs to support resident engagement and integration.
- Trained and supervised staff in property management protocols.
- Collaborated with local agencies to provide resources for residents' needs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Office Administrator/ Case Manager
Powell Interpreting Services
Johnston, RI
01.2013 - 03.2021
- Oversaw administrative operations and optimized systems to meet growing service demand.
- Managed office operations to support efficient workflow and service delivery.
- Scheduled appointments, dispatched interpreters, and processed payroll and invoices using QuickBooks.
- Acted as liaison between families, medical institutions, and interpreters, fostering clear communication.
- Maintained discretion with confidential information while managing client cases, promoting trust and compliance.
- Processed invoices and handled mailing to ensure timely billing and payment.
- Utilized QuickBooks for payroll
- Dispatching interpreters
- Performed various administrative tasks
- Strong written and verbal communication
Customer Service Representative
Neighborhood Health Plan Of RI-Smithfield
, RI
01.2018 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer requests for products, services, and company information, ensuring clarity and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built rapport with customers through active listening, contributing to higher retention rates and positive client feedback.
Direct Support Professional
United Cerebral of RI
Pawtucket, RI
02.2013 - 01.2019
- Administered personal care, including ambulation and hygiene assistance, to enhance clients' daily living experiences.
- Supported adults with disabilities through hands-on care and transportation services.
- Provided support and care to adults with special needs in various settings.
- Transport clients to locations outside the home, such as to physicians' office or on outings, using a motor vehicle.
- Prepared meals and maintained accurate records of client progress and services, ensuring timely communication of any changes in condition to supervisors.
- Recorded detailed service logs and collaborated with supervisors to refine support plans based on clients' evolving needs.
Education
Bachelor's degree - Public Health
Western Governors University
03-2027
High school diploma or GED - Upper secondary education
Skills
- Case management
- Crisis intervention
- Client advocacy
- Patient needs assessment
- Patient assessments
- Health history documentation
- Program coordination
- Community resources
- Documentation
- Report writing
- Data management
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Problem-solving
- Conflict resolution
- Empathy and compassion
- Family education
Personal Information
- Driving License: Driver's License
- Availability: Anywhere
Certification
- Associate degree in general studies, Driver's License, CPR Certification, CPI Certification, Google Ads Search Certification, First Aid Certification, Certified Recovery Specialist, Mental Health First Aid.
Languages
English
Timeline
Case Management
Mcauley Village
08.2025 - Current
Supervisor
Tri-County Homeless Shelter
07.2023 - 07.2025
Domestic Violence Advocate
JP Health Care Services
04.2023 - 11.2025
Accounts Payable Specialist
UNFI Account Payable Representatives
09.2021 - 07.2023
Property Manager
Powell transitional Housing
10.2020 - 05.2023
Residential Counselor
Communities for people
05.2019 - 04.2024
Customer Service Representative
Neighborhood Health Plan Of RI-Smithfield
01.2018 - 09.2019
Direct Support Professional
United Cerebral of RI
02.2013 - 01.2019
Office Administrator/ Case Manager
Powell Interpreting Services
01.2013 - 03.2021
Bachelor's degree - Public Health
Western Governors University