Summary
Overview
Work History
Education
Skills
Timeline
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Joevy Dy

Fresno,CA

Summary

Professional with proven track record in social work, adept at managing complex cases and providing comprehensive support to clients. Strong focus on team collaboration and consistently achieving results, with flexible approach to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention, bringing empathy, reliability, and adaptability to every situation.

Overview

8
8
years of professional experience

Work History

Social Work Case Manager

PACE by Innovative Integrated Health
03.2025 - Current
  • Facilitated access to community resources, ensuring clients received necessary support services.
  • Collaborated with multidisciplinary teams to enhance care coordination and service delivery efficiency.
  • Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
  • Increased community engagement by connecting clients to appropriate resources and social activities.
  • Collaborated with healthcare providers to ensure optimal physical health outcomes for clients in need of medical attention.

Area Manager Level 4 (Ship Dock)

Amazon (FAT2)
08.2023 - 12.2024
  • Developed and implemented data-based solutions to problems in a timely manner.
  • Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
  • Always maintained and enforced a safe and clean working environment.
  • Implemented root cause and corrective actions to remove production and safety constraints, as well as improve product quality.
  • Trained, developed, and counseled employees to develop a high performing team.
  • Transformed underperforming teams into productive, profitable teams.
  • Managed and developed over 60 Amazon associates and assisted with recruitment and training of new employees.
  • Oversee the delivery operations for up to 5,000 parcels per day

Warehouse associate (Non-Inventory)

Amazon (FAT1)
07.2019 - 08.2023
  • Handle daily customer service aspects and maintain a positive relationship with external customers and freight partners.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery ticket.
  • Checked packages and merchandise for damage and notified vendors.

Instructional Assistant (SPED)

Clovis Unified School District
08.2017 - 08.2019
  • Facilitated small group activities to enhance student engagement and comprehension.
  • Monitored student progress and provided feedback to educators for individualized support.
  • Implemented behavior management strategies to foster a positive learning environment.
  • Collaborated with special education staff to accommodate diverse learning needs effectively.
  • Supported classroom instruction by assisting teachers in lesson preparation and delivery.

Education

B.A. - Social Welfare

Fresno Pacific University
12.2022

Skills

  • Microsoft Office, Word, Power Point
  • Problem solving
  • Team Building
  • Safety
  • Data Driven
  • Area Management
  • Relationship building and management
  • Multicultural competence
  • Behavioral health
  • Elderly care
  • Client advocacy
  • Crisis intervention

Timeline

Social Work Case Manager

PACE by Innovative Integrated Health
03.2025 - Current

Area Manager Level 4 (Ship Dock)

Amazon (FAT2)
08.2023 - 12.2024

Warehouse associate (Non-Inventory)

Amazon (FAT1)
07.2019 - 08.2023

Instructional Assistant (SPED)

Clovis Unified School District
08.2017 - 08.2019

B.A. - Social Welfare

Fresno Pacific University

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Joevy Dy