Joey Cantrell
Odessa,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Service Manager
City Plumbing
04.2010 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Worked with customers to educate and inform on Trenchless Solutions , effectively closing over 100 deals.
Education
High School Diploma -
Pearblossom High School
Pearblossom11.1999
Skills
- Office Administration
- Staff Management
- Quality Control
- Employee Relations
- Employee Supervision
- Time Management
- Coaching and Mentorship
- Verbal and Written Communication
Timeline
Service Manager
City Plumbing
04.2010 - Current
High School Diploma -
Pearblossom High School
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