Joey Cassista
Auburndale,FL
Summary
Operations-focused technology professional skilled in threat analysis, network security, and incident response with experience leading processes/optimizing workflows, maintaining high accountability standards, and maintaining accuracy, consistency, and strong communication skills. Proven ability to manage responsibilities independently, support team performance, and adapt quickly to changing priorities while maintaining safety, quality, and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
05.2022 - Current
- Managed daily delivery operations in a fast-paced environment, consistently meeting strict delivery windows and performance expectations.
- Maintained 99% on-time delivery rate, demonstrating reliability and strong time management.
- Adapted quickly to changing routes, delays, and operational issues while maintaining efficiency and accuracy.
- Followed safety protocols and handled packages with care, ensuring quality standards were met.
- Operated independently while maintaining communication with dispatch and support teams.
Compliance Consultant
Rocky Mountain Nectar Consulting
07.2014 - 05.2023
- Led process improvements by identifying operational gaps and implementing standardized procedures used across multiple teams.
- Trained employees and management on compliance, safety protocols, and documentation standards, improving consistency and team performance.
- Managed high-stakes responsibilities involving regulatory requirements, demonstrating accountability and attention to detail.
- Coordinated with multiple stakeholders to resolve issues and maintain operational continuity.
- Maintained accurate records and ensured all processes aligned with required standards.
Assistant Manager
CF Core
01.2010 - 07.2014
- Supervised daily operations, including team coordination, customer interactions, and workflow management.
- Ensured accurate transaction handling and end-of-day reconciliation with 100% accuracy.
- Trained and supported team members, improving efficiency and consistency across operations.
- Maintained a safe and organized work environment while managing multiple priorities.
Technical Support Representative
ICT Group (AOL)
03.2007 - 12.2009
- Handled high-volume inbound interactions while maintaining clear communication and consistent service standards.
- Resolved issues efficiently while documenting all actions, reinforcing accountability and process adherence.
- Worked under time pressure while balancing multiple priorities and maintaining performance expectations.
Technical Support Representative
Cox Communications
07.2006 - 02.2007
- Managed customer interactions in a fast-paced environment, balancing multiple requests and maintaining service quality.
- Followed structured processes for issue resolution and escalation, ensuring consistent outcomes.
Education
Bachelor of Science - Technology Systems, Anticipatory Intelligence
Utah State University
Logan, UTSkills
- Team leadership and development
- Process optimization
- Conflict resolution skills
- Adaptability in decision-making
- Safety & Performance Focus: Compliance, attention to detail, reliability, time management
Websites
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Office Specialist: Excel
- National Society of Leadership and Success (NSLS) – Member
Additional Strengths
- Strong work ethic and ability to perform in physically demanding environments
- Comfortable working long shifts, including nights and weekends
- Reliable and consistent under pressure
- Ability to motivate and support team performance
- Clear communicator with strong interpersonal skills
Timeline
Delivery Driver
Amazon Flex
05.2022 - Current
Compliance Consultant
Rocky Mountain Nectar Consulting
07.2014 - 05.2023
Assistant Manager
CF Core
01.2010 - 07.2014
Technical Support Representative
ICT Group (AOL)
03.2007 - 12.2009
Technical Support Representative
Cox Communications
07.2006 - 02.2007
Bachelor of Science - Technology Systems, Anticipatory Intelligence
Utah State University