Joey Hodgson
Renton,WA
Summary
Seasoned Engineering Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and program manager with30+years history in field commissioning flake-tube and plate ice plants. Clear communicator, decision maker and problem solver.
Overview
38
38
years of professional experience
Work History
Production / Parts Manager & Inside Sales
North Star Ice Equipment
08.1985 - 04.2011
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
Production Worker
Hexel
07.2013 - 02.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
Field Technician
KTI Plersch / Various Ice Products
03.2015 - 04.2018
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Technical Services Manager
North Star Ice Equipment
04.2016 - 10.2023
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Monitored work procedures, work schedules and expedited workflow.
- Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
- Presented project information and status updates to customers and fielded concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Renton Senior High School
Renton, WA05.1984
Skills
- New Product Evaluations
- Technical Support
- Technical Troubleshooting
- Staff Training
- Installation Management
- Project Coordination
- Field Operations
- Training and Mentoring
Timeline
Technical Services Manager
North Star Ice Equipment
04.2016 - 10.2023
Field Technician
KTI Plersch / Various Ice Products
03.2015 - 04.2018
Production Worker
Hexel
07.2013 - 02.2015
Production / Parts Manager & Inside Sales
North Star Ice Equipment
08.1985 - 04.2011
High School Diploma -
Renton Senior High School
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