Joey Kingston-Vail
Goldsboro,NC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager/Merchandise Manager
Ulta
Selma, NC
2024.09 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented campaigns and promotions to help with developing goods, services, and product awareness.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager/ Brand Manager
Express
2019.07 - 2023.11
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Implemented campaigns and promotions to help with developing goods and services.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared staff work schedules and assigned team members to specific duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager/District Manager
Pink by Victoria’s Secret
2017.07 - 2020.05
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager/Multi-Unit Manager
Zales Jewelers
2014.06 - 2018.08
- All store opening and closing procedures
- Completed all operational procedures daily such as counting inventories, cycle counts, damages, processing all freight, etc
- Kept up with multiple visual updates and plan-o-grams per month
- Performed touchbase with all employees and discussed attendance, sales vs.goals and more
- Recruited daily to guarantee a full team
- Coached team daily
- Budgeting
- Scheduling
- Lead weekly conference calls with supervising and training employees
- Recruiting new staff
- Solving customer complaints
- Budgeting
- Maintaining inventories
- Updating records
- Implementing sales and marketing campaigns
Store Manager/Area Manager
Aeropostale
2013.04 - 2014.05
- Completes Daily Operational Measures
- Lead all efforts in Recruiting Talent/Hiring Talent
- Lead Employees through the company designated CDPs
- Continuously coached associates/ management team on Operations/Policy and SOPs
- Completed and trained all associates in Brand Company Visual Standard and Excelled at Floor-set and Merchandising
- Covered a multi store district in absence of the DM, assuring stores keep up to company standard
- Attended Customer Service workshops/ meetings that kept us up to date on sales trends/staffing trends/visual trends/product trends
- Maintained a 100% secret shop score throughout my employment
- Decreased shrink substantially by collaborating with Loss Prevention and creating and then implementing a Loss Prevention Program in all of the stores I ran
- Executed Daily/Weekly/Monthly and yearly operations (payroll, scheduling, staffing, policy counseling, special events, merchandise flow (shipment, stock, door to floor, etc.)
Store Manager/Stock manager
Hollister Co./A&F
2008.01 - 2010.02
- Successfully performed all opening and closing operations
- Lead/plan all visual updates weekly/monthly) 'floor sets'
- Ran launches for new products
- Recruited, Interviewed and hired new employees
- Coach team on a daily basis, to achieve positive results
- Disciplined and terminated employees
- Managed weekly payroll, overages and shortages
- Trains new employees on POS system, visual standard, customer service, etc
- In charge of the entire inventory and keeping with company standard
- Successfully runs store to 4 For 4 metrics, Consistently positive in all areas
- (Sales, Credit, Warranty Sales and Add On Items)
- Executes Merchandise Resets and delivers above standard Visual Presentations
- Stays within allowed Payroll Hours 100%
Education
BA - Accounting
Strayer University
02.2024
BA - Early childhood Education
Western Governors University
12.2020
Skills
- Communication
- Sales
- Leadership
- Customer service
- Marketing
- Visual Merchandising
- Organization
- Training/Coaching
- Multi unit experience
- Project management
- Time management
- Recruiting
- Office Management
- Rehabilitating under performing stores
Timeline
Store Manager/Merchandise Manager
Ulta
2024.09 - Current
Store Manager/ Brand Manager
Express
2019.07 - 2023.11
Store Manager/District Manager
Pink by Victoria’s Secret
2017.07 - 2020.05
Store Manager/Multi-Unit Manager
Zales Jewelers
2014.06 - 2018.08
Store Manager/Area Manager
Aeropostale
2013.04 - 2014.05
Store Manager/Stock manager
Hollister Co./A&F
2008.01 - 2010.02
BA - Accounting
Strayer University
BA - Early childhood Education
Western Governors University