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Joey Lacy
Saco
Work Preference
Summary
Dedicated professional with strong customer service and conflict resolution skills. Proven ability to enhance guest experiences and ensure satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
4
4
Certificates
Work History
Banquet Bartender
Sheraton Hotels
South Portland
10.2024 - 01.2025
- Served beverages at events, significantly enriching guest experience.
- Interacted with guests, offering tailored beverage recommendations and resolving inquiries.
- Resolved guest complaints promptly, ensuring satisfaction through effective communication.
- Coordinated setup and breakdown of bar stations, contributing to seamless event execution.
- Handled cash transactions accurately during service to maintain financial integrity.
Flight Attendant
Elite Airways
Melbourne
01.2012 - 03.2020
- Ensured passenger safety through thorough pre-flight checks and emergency briefings.
- Conducted safety demonstrations to inform passengers about emergency procedures clearly.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered exceptional customer service to enhance passenger travel experiences.
- Delivered onboard customer service including food and beverage service.
- Managed in-flight service by distributing meals, beverages, and amenities promptly.
- Facilitated smooth boarding and deplaning processes, enhancing overall flight efficiency.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Collaborated with cabin crew to maintain a clean and orderly cabin environment.
- Resolved passenger inquiries and issues during flights, contributing to positive travel experiences.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Restocked and organized food, beverage, and passenger items inventory to ensure uninterrupted service.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed paperwork related to passenger manifests accurately after each flight.
Shift Supervisor Barista
Starbucks
Saco
12.2009 - 12.2019
- Supervised daily operations and staff performance to enhance service quality in fast-paced coffee environment.
- Trained new baristas on beverage preparation and customer service standards.
- Resolved customer complaints efficiently, contributing to high customer satisfaction and repeat business.
- Ensured compliance with health and safety regulations during shifts.
- Managed inventory levels and placed orders to ensure consistent product availability and reduce shortages.
- Fostered a positive team atmosphere through effective communication and support.
Bar manager/Head Bartender
Dune Grass Golf Club
Old Orchard Beach
04.2004 - 12.2009
- Trained and supervised bar staff on beverage preparation and service standards.
- Managed bar staff and trained new hires on service protocols.
- Oversaw day-to-day operations, including opening/closing duties, employee scheduling, cash handling, and payroll processing.
- Maintained inventory levels and ordered supplies to ensure product availability.
- Coordinated with kitchen staff to enhance food and beverage pairings.
- Resolved customer complaints promptly to maintain a positive atmosphere at the club.
- Monitored patron alcohol consumption to encourage safety.
- Boosted revenue through effective promotion of additional products and support of beverage menu.
Lead Barback/Assistant Bartender
The Brunswick Hotel
Old Orchard Beach
05.1999 - 04.2004
- Assisted bartenders in drink preparation and service during peak hours, ensuring timely and efficient customer service.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Assisted bartenders with drink orders during busy periods.
- Greeted customers, took orders and served drinks.
- Maintained cleanliness of bar area, ensuring compliance with health standards.
- Managed inventory levels for bar supplies and equipment.
- Trained new barbacks on operational procedures and safety protocols, enhancing team readiness and compliance.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Monitored cash registers and POS systems while ensuring accuracy in transactions.
- Used POS system to ring up customers and open and close tabs.
- Performed daily side work tasks such as cleaning glasses, cutting fruit, stocking ice bins.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Supported setup and breakdown for special functions at the hotel, contributing to successful event execution.
- Studied bartenders to learn recipes for different mixed cocktails.
- Effectively multitasked within a fast-paced environment.
- Checked identification of customers to ensure they met the legal drinking age.
- Managed deliveries from suppliers including unloading cases of beer, wine, liquor.
- Greeted customers, took orders and served drinks.
Education
High School Diploma -
Thornton Academy
Saco, ME06-1999
Skills
- Food safety and handling
- Cash management
- Customer service excellence
- Inventory control
- Conflict resolution
- Problem solving
- Time management
- Adaptability
- Team collaboration
- Difficult customer interactions
Certification
CPR
Accomplishments
Mary G. White Awarded to Joey R. Lacy II for personal acts of kindness, compassion,charity.
Affiliations
Volunteer Sports National Anthem Performer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Bartender
Sheraton Hotels
10.2024 - 01.2025
Flight Attendant
Elite Airways
01.2012 - 03.2020
Shift Supervisor Barista
Starbucks
12.2009 - 12.2019
Bar manager/Head Bartender
Dune Grass Golf Club
04.2004 - 12.2009
Lead Barback/Assistant Bartender
The Brunswick Hotel
05.1999 - 04.2004
High School Diploma -
Thornton Academy