Joey Lai
Lawrenceville,GA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
32
32
years of professional experience
Work History
Supervisor
Muses Cabinet
Norcross, GA
01.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Order quality control.
Inventory Manager
ROC Cabinetry
Norcross, GA
03.2017 - 12.2019
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Order quality control.
Project Manager
Shawn-Yi Kitchen Cabinet And Granite
Duluth, GA
04.2015 - 02.2017
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- 20/20 Customer design.
Manager
Shun Tai Hoa Corp.
Lawrenceville, GA
02.2013 - 03.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Warehouse Manager
Supercom Computer
Norcross, GA
01.2010 - 01.2013
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Store Manager
PC-USA Computer
Duluth, GA
03.2007 - 12.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Pro-System Computer
Lawrenceville, GA
02.2005 - 02.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Manager's Assistant
Nagoya / Hachi Hachi Japanese Restaurant
Loganville, GA
01.1997 - 12.2004
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements
- Sushi bar quality control.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Scheduled meetings and managed calendar.
Manager
Chinese Bowl / Uncles Ming Chinese Restaurant
Saratoga Springs, NY
04.1989 - 11.1996
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Music
Adirandack Community College
Glens Falls, NY08.1996
Skills
- Priority management
- Contract Management
- Search Engine Optimization
- Team Building
- Business administration
- Inventory oversight
- Business Development
- Staff Management
- [Software] experience
- Operations management
- Budgeting
- Negotiation
Timeline
Supervisor
Muses Cabinet
01.2020 - Current
Inventory Manager
ROC Cabinetry
03.2017 - 12.2019
Project Manager
Shawn-Yi Kitchen Cabinet And Granite
04.2015 - 02.2017
Manager
Shun Tai Hoa Corp.
02.2013 - 03.2015
Warehouse Manager
Supercom Computer
01.2010 - 01.2013
Store Manager
PC-USA Computer
03.2007 - 12.2009
Store Manager
Pro-System Computer
02.2005 - 02.2007
Manager's Assistant
Nagoya / Hachi Hachi Japanese Restaurant
01.1997 - 12.2004
Manager
Chinese Bowl / Uncles Ming Chinese Restaurant
04.1989 - 11.1996
Associate of Arts - Music
Adirandack Community College