Joey Lopez
General Manager
Melissa
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Caliber Collision
01.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed employee reviews, training, CSEP consistency, safety and contractual obligations met.
- Managed budget implementations, employee evaluations, and met insurance contract needs.
- Consistently had a profitable center for over 2 years.
Collision Estimator
Caliber Collision
08.2019 - 08.2020
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Continuously expanded industry knowledge through ongoing professional classes and training.
- Maintained a strong attention to detail, ensuring accuracy, and constantly communicated to customers and insurance providers throughout the repair process.
Insurance Sales Agent
Dahlmeier Insurance Agency Inc.
07.2015 - 07.2019
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Worked closely with external partners and members of local community to create continuous client referral sources.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Collision Center Manager
Caliber Collision
10.2012 - 08.2015
- Forecast goals and objectives for the Center to strive to meet them.
- Hired, trained, and motivated all center staff to succeed to their best ability.
- Managed Indirect labor, gross profits, and ordering of center for maximum profit.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed quality assurance program including internal audits and customer surveys.
Collision Estimator
Caliber Collision
10.2007 - 08.2013
- Estimate all drive-in appointments and complete repair plans.
- Thoroughly explained repair process with customer and get proper authorizations with BAR compliance.
- Kept customers up to date with professional communication for customer satisfaction.
- Final QC, Test drive for delivery.
- Personable, friendly demeanor with professional customer service.
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery.
Collision Estimator
Insurance Collision Centers
03.2004 - 10.2007
- Estimate all drive-in appointments and complete repair plans.
- Thoroughly explained repair process with customer and get proper authorizations with BAR compliance.
- Kept customers up to date with professional communication for customer satisfaction.
- Final QC, Test drive for delivery.
- Personable, friendly demeanor with professional customer service.
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery.
Education
Associate of Arts - Fire Science
Santa Ana College
Santa Ana, CA 01.2002 - 03.2004
Skills
Customer relationship management
Team leadership
Quality management
Client relations
ASE Certified in Estimating/ I-CAR Platinum Certified
Up to date with current repair methods and Technics.
Timeline
General Manager
Caliber Collision
01.2022 - Current
Collision Estimator
Caliber Collision
08.2019 - 08.2020
Insurance Sales Agent
Dahlmeier Insurance Agency Inc.
07.2015 - 07.2019
Collision Center Manager
Caliber Collision
10.2012 - 08.2015
Collision Estimator
Caliber Collision
10.2007 - 08.2013
Collision Estimator
Insurance Collision Centers
03.2004 - 10.2007
Associate of Arts - Fire Science
Santa Ana College
01.2002 - 03.2004
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