Joey Mallin
Dallas,GA
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager
Staples
Canton
08.2023 - Current
- Retail Sales Manager(i.e
- Assistant Store Manager), is collaborative and inclusive in helping customers while leading a fun, team-oriented retail culture
- Drive sales in our retail, technical services portfolio and business-to-business network
- Focuses on exceptional customer service while helping them find products and providing answers & total solutions.
Sales Floor Department Supervisor
Lowe's Home Improvement
Atlanta
08.2021 - 08.2023
- The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
- This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
- Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
- The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
- Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store
- This requires broad product knowledge and the ability to engage associates and customers across departments
- It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
Cashier Team Lead
Academy Sports + Outdoors
Cartersville
11.2019 - 07.2021
- Responsible for ensuring the cashier team provides a fast, friendly, and accurate checkout experience for all customers
- Impacts customer service, profitability, and operates pos equipment
Asistant Manager
Domino's pizza
Dallas
05.2016 - 11.2019
- Responsible for everything that happens during a shift
- This includes all cost controls, inventory control, cash control and customer relations.
Education
High school diploma -
North Paulding High School
Dallas, GA05.2017
Skills
- Leadership
- Profit & loss
- Organizational skills
- Inventory control
- Design thinking
- Management
- Product Management
- Employment & labor law
- Retail Management
- Store Management Experience
Accomplishments
Largest comp % vs LY in Lawn and Garden Sales
(2023)
Exceeds expectations performance review
(Lowes 2023)
Certification
Driver's License, 08/01/17, 04/01/25
Languages
Spanish
Professional Working
Timeline
Sales Manager
Staples
08.2023 - Current
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2021 - 08.2023
Cashier Team Lead
Academy Sports + Outdoors
11.2019 - 07.2021
Asistant Manager
Domino's pizza
05.2016 - 11.2019
High school diploma -
North Paulding High School