Summary
Overview
Work History
Education
Skills
Eagle Scout (BSA)
Timeline
Generic

Joseph Miller

Sales Manager
Saint Augustine,FL

Summary

Dynamic professional with extensive experience at Tropical Smoothie, excelling in staff management and sales strategy development. Proven track record in enhancing team performance and driving revenue growth through effective training and relationship building. Skilled in KPI tracking and fostering a positive work culture, ensuring high employee satisfaction and recurring customers.

Overview

3
3
years of professional experience

Work History

Shift Manager

Tropical Smoothie
03.2023 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Assistant Store Manager

Tropical Smoothie
08.2024 - 11.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

General Manager

Tropical Smoothie
11.2024 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Sales Manager

Aeropostale
05.2025 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence.

Education

No Degree - Marine Biology

University of North Florida
Jacksonville, FL
05-2028

High School Diploma -

Tocoi Creek Highschool
Saint Augustine, FL
05-2024

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Sales expertise
  • Product knowledge
  • Positive and upbeat
  • Sales tracking
  • Sales planning
  • Account management
  • KPI tracking
  • Training and development

Eagle Scout (BSA)

I was apart of BSA (Boy Scouts of America) for 11 years eventually reaching the rank of Eagle Scout. Over my career I earned 26 merit badges. In regards to scout government i was Assistant Senior Patrol Leader for 1 year, and Senior patrol leader for 1 year. This position entailed planning events and meetings, seeing over 40+ other scouts within my troop, and coordinating fundraisers and charity events. For my Eagle Project, I created breeding grounds for oyster species by filling bins with cement and placing oyster shells upright in the mixture with them all facing outward. I then lines the bank of the St. Johns river with several hundred feet of these oyster blocks with a team of other scouts, friends, and family that I had put together beforehand. During oyster breeding season, (May-August) the water temperatures rise, and the oysters release sperm and eggs into the water. These eggs find their way to my oyster blocks by current, and latch onto the existing oysters to be fertilized. Over the next decade, these blocks will grow larger and larger; this promotes water clarity (oysters naturally filter water as it passes over them), stability of river banks and erosion prevention (oysters act as a barrier and/or 'glue' to help hold banks and islands together), and also promotes biodiversity (better water clarity helps to bring in new species and provide new grounds for feeding and breeding). Overall this project and journey was enjoyable, educational, and beneficial to me and my community as a whole.

Timeline

Sales Manager

Aeropostale
05.2025 - Current

General Manager

Tropical Smoothie
11.2024 - 04.2025

Assistant Store Manager

Tropical Smoothie
08.2024 - 11.2025

Shift Manager

Tropical Smoothie
03.2023 - 08.2024

No Degree - Marine Biology

University of North Florida

High School Diploma -

Tocoi Creek Highschool