Summary
Work History
Education
Skills
Timeline
Generic

Joey Mosbrucker

Bettendorf,IA

Summary

Dynamic professional seeking to contribute to a forward-thinking organization that values continuous learning and innovation. Proven expertise in managing customer interactions and swiftly resolving issues to ensure a seamless experience for clients. Committed to driving loyalty through exceptional service and a proactive approach to problem-solving.

Work History

Operations technician

Sentry Insurance
Davenport, IA
  • Coordinated communication between underwriting, sales, and customers to support operations and processing tasks
  • Updated driver information and ordered building surveys while contacting customers for current email and mailing addresses
  • Prepared and assembled policies and policy changes for efficient mailing and electronic distribution
  • Collaborated with teams while alternating between remote and in-office work environments.

Shipping and printing associate

FedEx Office
Davenport, IA
  • Delivered customer expertise in printing, signs, graphics, and shipping by recommending tailored FedEx Office products and services
  • Enhanced customer service experience by employing consultative skills to anticipate needs, suggest alternatives, and resolve issues
  • Created a safe and inviting environment for customers

Service Advisor

Gene Messer Kia
Lubbock, TX
  • Acted as the face of our service department by greeting customers as they enter the service drive.
  • Informed customers about repair timelines and costs to manage expectations.
  • Collaborated with service technicians with the service technicians to generate working hours.
  • Implemented follow-up techniques with customers to enhance loyalty and encourage repeat business.

Server, Bartender

Crow Valley Country Club
Davenport, IA
  • Served food and beverages to country club members in indoor and outdoor settings, enhancing their dining experience.
  • Coordinated setup for private parties, golf outings, club events, and weddings, ensuring seamless service and guest satisfaction.
  • Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries effectively.
  • Managed order accuracy by efficiently taking and processing food and beverage requests.
  • Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.

Education

Communications

University of Iowa
Iowa City, IA

Skills

  • Proficient in computer applications
  • Data entry
  • Problem-solving skills
  • Customer relations
  • Client engagement
  • Focused listening

Timeline

Operations technician

Sentry Insurance

Shipping and printing associate

FedEx Office

Service Advisor

Gene Messer Kia

Server, Bartender

Crow Valley Country Club

Communications

University of Iowa

Similar Profiles

CREATE PROFILE
Joey Mosbrucker