Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joey Navarro

Oakville,United States

Summary

Motivational individual committed to maximizing learning opportunities in diverse settings, offering excellent communication and good judgement. Attentive in identifying early warning signs of harmful behavior in students to provide preventive counseling. Organized, dependable and successful at managing multiple priorities with a positive attitude. Eager to learn, grow and excel to achieve a well rounded work environment.

Overview

8
8
years of professional experience

Work History

Educational Navigator

Green Hill Academy
Chehalis, WA
04.2021 - Current
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Helped students develop organizational, time management and study skills.
  • Collaborated with school faculty to address problems and grow student success.
  • Reviewed transcripts to verify students met graduation or college entrance requirements.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Identified issues that hindered student academic achievement.

Student Peer Mentor

Centralia College
Centralia, WA
05.2020 - 04.2021
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Worked with peers speaking English as second language, supporting individual progress despite unique barriers.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Shared resources, opportunities and activities to support mentee's learning and development.
  • Counseled several students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Identified issues that hindered student academic achievement.
  • Counseled students regarding course and program selection, class scheduling and registration and career planning.

Food Service Worker

Lucky Eagle Casino
Rochester, WA
09.2014 - 04.2021
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bachelor of Science - Applied Management

Centralia College
Centralia, WA
06.2023

Associate of Arts -

Centralia College
Centralia, WA
06.2021

GED -

Centralia College
Centralia, WA
06.2019

Skills

  • Project Prioritization
  • Problem Solving, Critical thinking
  • Attention to Detail
  • Microsoft Office
  • Peer Counseling, tutoring programs
  • Enrollment Planning, performance evaluation
  • Student Performance Evaluation
  • Team Player
  • Verbal and Written Communication
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Courteous and Professional
  • Mathematical Skills
  • Client Assessments

Languages

Spanish

Timeline

Educational Navigator

Green Hill Academy
04.2021 - Current

Student Peer Mentor

Centralia College
05.2020 - 04.2021

Food Service Worker

Lucky Eagle Casino
09.2014 - 04.2021

Bachelor of Science - Applied Management

Centralia College

Associate of Arts -

Centralia College

GED -

Centralia College

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Joey Navarro