Joey Powers
Rockwall,TX
Summary
Strategic and people-focused Senior Director with nearly 20 years of progressive retail leadership experience, including oversight of large, cross-functional teams across sales and support roles. Adept at navigating complex, fast-changing environments and leading through ambiguity with clarity, resilience, and purpose. Proven success in managing and scaling high-performance omnichannel operations—integrating in-store, digital, and fulfillment experiences to meet evolving customer needs. Experience directly supporting General Managers in full-service restaurant and coffee spaces, along with Beauty Spa and full-service alterations shop. Passionate about developing and retaining top talent, with a strong focus on training, culture-building, and driving consistent sales growth through exceptional customer care.
Overview
19
19
years of professional experience
Work History
Senior Director - Flagship Store Mgr NorthPark Ctr
Nordstrom
Dallas, TX
03.2022 - 07.2025
- Led and supported a leadership and sales team of 500+ employees across a multi-divisional flagship retail and Omni-channel space driving nine-figure annual sales.
- Supported full service spa, restaurant and coffee shop organizations within the retail space.
- Recruited, hired and retained talented business leaders and top-tier salespeople.
- Strategically supported high-spend customer relationships and drove unique top-customer experiences.
- Directed cross-functional teams to enhance project delivery and operational efficiency.
- Led strategic planning initiatives to align organizational goals and objectives.
- Facilitated leadership training programs to develop managerial competencies across teams.
- Implemented performance management systems to track team progress and productivity.
- Championed process improvement projects to optimize workflows and reduce redundancies.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
President, Merchant Board of Directors
NorthPark Center
Dallas, TX
03.2023 - 07.2025
- Spearheaded initiatives to amplify the merchants' voice, enhancing overall center merchant experience
- Developed recognition programs that celebrated merchant contributions, fostering leadership engagement
- Implemented strategic improvements to on-site facilities, resulting in increased customer satisfaction
Store Manager
Nordstrom
Pittsburgh, PA
05.2018 - 03.2022
- Led and supported a leadership and sales team over more than 250 employees across a multi-divisional retail space.
- Trained and supervised staff, promoting a positive team environment.
- Led regionally as a peer mentor to onboarding Store Managers and different levels.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Managed a multi-million dollar Profit and Loss statement to ensure top to bottom flow thru from top line sales to bottom line EBIT.
Store Manager
Nordstrom
Boston, MA
11.2016 - 05.2018
- Led and supported a multi-divisional retail space comprised of dozens of leaders and 100+ sales and support employees.
- Trained and supervised staff, promoting a positive team environment.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Oversaw daily store operations and ensured compliance with company policies.
Store Manager
Nordstrom Rack
Tampa, FL
05.2015 - 11.2016
- Led and supported an entirely new staff of sellers and managers in a new market and location for Nordstrom Rack.
- Managed inventory levels and coordinated restocking of merchandise.
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and supervised staff, promoting a positive team environment.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Conducted regular audits to maintain store cleanliness and organization standards.
- Implemented visual merchandising strategies to enhance product displays.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Store Manager
Nordstrom Rack
El Paso, TX
09.2013 - 05.2015
- Recruited, hired and trained a new staff into an entirely new location and market for Nordstrom Rack.
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of merchandise.
- Trained and supervised staff, promoting a positive team environment.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Conducted regular audits to maintain store cleanliness and organization standards.
Regional Merchandising Manager
Nordstrom
Chicago, IL
03.2011 - 08.2013
- Supported 16 Nordstrom stores in ensuring merchandising, product, service and selling standards were consistent throughout.
- Communicated product needs and opportunities with national buying teams
- Collaborated with store management to optimize product placement strategies.
- Trained new team members on visual merchandising standards and best practices.
- Coordinated with suppliers to maintain timely delivery of merchandise.
- Communicated and coordinated execution of planograms with store management.
Department Manager
Nordstrom
Dallas, TX
02.2008 - 03.2011
- Managed daily operations to ensure efficient store functionality.
- Trained new staff on customer service standards and operational procedures.
- Oversaw inventory management and restocking processes to maintain product availability.
- Collaborated with team members to enhance visual merchandising strategies.
- Resolved customer inquiries and issues to improve satisfaction levels.
- Coordinated schedules and shifts for optimal staff coverage during peak hours.
Sales Associate
Nordstrom
Dallas, TX
09.2006 - 02.2009
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Trained new associates on customer service protocols and store policies.
Education
Baylor University
Waco, TXSkills
- Sales management
- Performance management
- Stakeholder engagement
- Project management
- Strategic planning
- Process improvement
- Employee recruitment
- Customer relationship management
- Team building
- Leadership development
- Operational efficiency
- Financial analysis
- Cross-functional collaboration
- Core values management
- Team management
- Organizational development
Accomplishments
- 2022 Regional Winner for annual "Best Team"
- 2023 "Holiday Cup" winner for driving strategy business and volume increases
- 6-time "Customer Service Book" winner for delivering exceptional customer experiences as told through the voice-of-the-customer.
- 2024 winner for South Region annual "Best Team"
- South Regional Senior Director peer mentor
- National Rewards Engagement committee South lead
- South Regional committee lead for Recognition Meetings
- Multiple company pilots for technology and employee experience enhancements
Affiliations
- As a family we enjoy time on the water fishing and swimming as often as possible.
- Time supporting son's many sports programs
- As a family we enjoy being outdoors camping and hiking
Timeline
President, Merchant Board of Directors
NorthPark Center
03.2023 - 07.2025
Senior Director - Flagship Store Mgr NorthPark Ctr
Nordstrom
03.2022 - 07.2025
Store Manager
Nordstrom
05.2018 - 03.2022
Store Manager
Nordstrom
11.2016 - 05.2018
Store Manager
Nordstrom Rack
05.2015 - 11.2016
Store Manager
Nordstrom Rack
09.2013 - 05.2015
Regional Merchandising Manager
Nordstrom
03.2011 - 08.2013
Department Manager
Nordstrom
02.2008 - 03.2011
Sales Associate
Nordstrom
09.2006 - 02.2009
Baylor University
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