Joey Roesch
Denver,CO
Summary
Versatile professional with experience across customer service, operations, and team-based environments. Known for strong collaboration, consistency, and high standards in customer-facing and hands-on roles.
Overview
9
9
years of professional experience
Work History
Hostess & Expo/Food Runner
Snooze A.M.
Westminster, CO
02.2026 - Current
- Manages guest seating arrangements to optimize flow and reduce wait times.
- Provides exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Collaborates with kitchen team to ensure accurate orders and efficiency in meal preparation and delivery.
- Proactively assisting servers during busy times, helping improve the guests experience and maintain high levels of satisfaction throughout their meal.
Nursery Technician
Creekside Tree Nursery
Boulder, CO
05.2025 - 01.2026
- Monitored and managed irrigation systems by adjusting watering schedules and moisture levels to support healthy tree growth across multiple development stages.
- Assessed plant health and environmental conditions, responding proactively to changes in weather and soil to maintain nursery quality.
- Contributed to team efforts to meet production goals while consistently performing physically demanding work in variable outdoor conditions.
- Followed safety procedures and maintained clean, organized work areas to ensure efficient, compliant, and reliable nursery operations.
Retail Sales Lead
Purple Haze
Denver, CO
09.2023 - 05.2025
- Led daily sales floor operations by applying strong product knowledge to drive customer engagement and support consistent sales performance.
- Trained, supported, and motivated sales associates to maintain performance standards and exceed sales targets through effective customer engagement and product placement.
- Provided tailored product recommendations by assessing individual customer needs, increasing customer satisfaction and sales conversion.
- Collaborated with team members to optimize store layout and merchandising strategies that improved product visibility and customer flow.
Bar Back // Food Runner
Yard House
Denver, CO
09.2021 - 10.2023
- Supported high-volume bar and dining operations by restocking liquor, garnishes, and service supplies to ensure uninterrupted service during peak hours.
- Coordinated closely with bartenders, servers, and kitchen staff to streamline order flow and improve overall service efficiency.
- Delivered food and beverages accurately and efficiently in a fast-paced environment, contributing to timely service and a positive guest experience.
- Maintained a clean, organized bar and service area by polishing glassware, clearing guest spaces, and consistently upholding sanitation standards.
Peer Support Specialist
Rocky Mountain Crisis Partners
Denver, CO
05.2020 - 09.2021
- Provided timely crisis response and follow-up support, ensuring continuity of care and client safety during high-stress situations.
- Facilitated peer support sessions while applying crisis intervention and de-escalation techniques to promote coping strategies, emotional resilience. and client safety.
- Collaborated with licensed mental health professionals to support individualized recovery plans tailored to client needs.
- Managed high-volume phone communications, including answering and transferring calls, while ensuring accurate documentation to support ethical, consistent client care.
Key Holder
Bare Minerals
Minneapolis, MN
10.2017 - 03.2020
- Oversaw daily store operations, supporting team performance while ensuring sales goals and operational standards were consistently met.
- Led sales efforts on the floor by converting customer engagement into purchases and coaching associates to improve selling techniques and confidence.
- Delivered high-quality, personalized customer service to foster repeat business and strengthen brand loyalty.
- Directed opening and closing procedures, cash handling, store security, and visual merchandising.
Education
Cosmetology License
The Aveda Institute
Denver, COSkills
- Customer Engagement, Sales Support & Conflict Resolution
- Team Leadership, Training & Collaboration
- Merchandising Awareness & Product Presentation
- Problem Solving & Effective Decision-Making
- Time Management & Workflow Efficiency
- Adaptability in Dynamic Work Environments
- Physically Demanding & Hands-On Work
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Hostess & Expo/Food Runner
Snooze A.M.
02.2026 - Current
Nursery Technician
Creekside Tree Nursery
05.2025 - 01.2026
Retail Sales Lead
Purple Haze
09.2023 - 05.2025
Bar Back // Food Runner
Yard House
09.2021 - 10.2023
Peer Support Specialist
Rocky Mountain Crisis Partners
05.2020 - 09.2021
Key Holder
Bare Minerals
10.2017 - 03.2020
Cosmetology License
The Aveda Institute