JOEY RYAN DUNIGAN
Summary
Dynamic telecom executive with over 20 years of proven expertise in Senior Account Management, Sales Management, and Director-level leadership roles. Demonstrated success in driving revenue growth and fostering strong client relationships through strategic planning and innovative solutions. Skilled in leading high-performing teams to exceed sales targets while enhancing operational efficiency. Committed to leveraging industry knowledge to deliver exceptional results in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Senior Account Manager
Zayo Group
Lexington, KY
03.2025 - Current
- Own and grow strategic and enterprise customer relationships across complex network solutions
- Lead discovery, solution design, pricing, contracting, renewals, and expansions
- Partner cross-functionally with engineering, pricing, legal, and operations teams
- Act as trusted advisor and primary customer advocate
Ky Area Director
Windstream Enterprise
Lexington, KY
03.2023 - 04.2025
- Led regional teams to enhance operational efficiency and service delivery.
- Fostered relationships with key clients to drive business growth and collaboration.
- Monitored daily operations to identify any potential risks or issues that could affect the business objectives.
- Coordinated with other departments to ensure smooth execution of projects within the area.
Senior Sales Account Executive
Windstream Communications
Lexington, KY
11.2016 - 03.2023
- Drove new logo acquisition and account expansion across SMB, mid-market, and enterprise customers
- Managed full-cycle sales from prospecting through close and post-sale growth
- Developed customized connectivity and communications solutions
- Consistently met or exceeded sales performance goals
Business Account Executive
Staples Business Advantage
Lexington, KY
05.2015 - 11.2016
- Identified and developed new B2B opportunities across multiple industries
- Managed business account portfolio with focus on retention and growth
- Conducted outbound prospecting and consultative selling
Sales Manager Retail Store
Cellular Sales (Verizon Authorized Retailer)
Lexington, KY
07.2014 - 05.2015
- Delivered consultative wireless sales while consistently exceeding sales goals
- Maintained strong product knowledge and customer education
- Identified B2B opportunities and supported store operations
- Led team to achieve sales targets through strategic planning and execution.
- Managed daily operations, ensuring compliance with company policies and procedures.
Retail Sales Consultant
T-Mobile
Lexington, KY
11.2013 - 07.2014
- Sold wireless products and services in high-volume retail environment
- Exceeded individual sales metrics and supported inventory management
Assistant Store Manager / Retail Sales Consultant
AT&T; Mobility
Pikeville / Hazard, KY
02.2008 - 11.2013
- Supported daily store operations including scheduling, coaching, and performance management
- Led daily sales coaching sessions to improve team results
- Delivered wireless, internet, phone, and TV solutions to consumers and small businesses
Retail Sales Consultant
Appalachian Wireless
Whitesburg, KY
02.2005 - 05.2008
- Consistently met sales goals for wireless products and services
- Maintained inventory, store appearance, and customer agreements
- Provided equipment repair and replacement support
Education
Business
Eastern Ky University
Richmond, KY2023
High School Diploma -
Perry County Central High School
05-2000
Skills
- Senior Account Management
- Sales forecasting
- Territory management
- Sales reporting
- Enterprise & Strategic Sales
- Full-Cycle Sales
- Contract Negotiation
- Customer Retention & Expansion
- CRM & Pipeline Management
- Consultative Selling
- Leadership & Coaching
- Executive Communication
Accomplishments
- Consistently exceeded monthly sales quotas by more than 15%.
- Boosted sales revenue by $1 million to $2 million over the year
- Successfully managed $5 million book of business.
- Grew existing account sales by 10% to 25% higher growth rate than company-wide sales growth.
- Ranked among the top sales representative for 5 consecutive years.
- Earned Presidents Club recognition for outstanding sales performance.
Timeline
Senior Account Manager
Zayo Group
03.2025 - Current
Ky Area Director
Windstream Enterprise
03.2023 - 04.2025
Senior Sales Account Executive
Windstream Communications
11.2016 - 03.2023
Business Account Executive
Staples Business Advantage
05.2015 - 11.2016
Sales Manager Retail Store
Cellular Sales (Verizon Authorized Retailer)
07.2014 - 05.2015
Retail Sales Consultant
T-Mobile
11.2013 - 07.2014
Assistant Store Manager / Retail Sales Consultant
AT&T; Mobility
02.2008 - 11.2013
Retail Sales Consultant
Appalachian Wireless
02.2005 - 05.2008
High School Diploma -
Perry County Central High School
Business
Eastern Ky University
Education
other