Joey St-Fleur
Laurel,MD
Summary
Talented professional pursuing a career in Penetration Testing and Incident Response. I have a strong background working on all types of electronics ranging from CPUs, motherboards, memory, fiber optics, sensors, automotive tech and much more. Quick to identify mechanical and electrical issues and resolve issues. Bringing strong work ethic and record of reliability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC Systems Administrator
ZeniMax Media
08.2022 - Current
- Developed strong communication and organizational skills through working on group projects.
- Contributed to development, administration and testing of disaster recovery plans.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Maintained smooth operation of thousands of multi-user computer systems through collaboration with over 20 hardware and network engineers.
- Created and serviced administrator and user accounts on Linux-based systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Reduced time spent on non actionable alerts by 27% within two months.
- Supported title releases such as Hi-Fi Rush and Starfield.
- Actively support many Live Service games such as Elder Scrolls Online, Fallout76, Sea of Thieves and more.
Data Center Operations Technician
Amazon Web Services
02.2022 - 07.2022
- As part of the Network Team, we brought our total percentage of inoperative network communications from 0.27% to 0.15% within a few weeks.
- Troubleshoot and repair any issues within our servers. May include ISO testing, replacing dimms, CPUs, PCIe cards and more.
- Supported senior teammates performing crisis management during critical situations or major service outages.
Automotive Technician & State Inspector
Fitzgerald Auto Malls
10.2018 - 05.2022
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Delegate jobs to subordinates and monitored quality of work.
- Maintain functionality and reliability of engines, machines and systems through regular diagnostic checks.
Automotive Technician & State Inspector
Darcars Nissan
08.2013 - 10.2018
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Education
Associate of Arts - Automotive Technology
Montgomery College
Rockville, MD05.2016
Skills
- Linux
- Azure Active Directory
- Splunk
- AWS Management Console
- New Relic
- VCenter
- Critical Thinking
- Problem-Solving
- Interpersonal Communication
- Self-Motivated
- Organization and Time Management
- Teamwork and Collaboration
- Project Management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist
- CompTIA Security+
- CompTIA Secure Infrastructure Specialist
- New Relic Full Stack Observability Practitioner
Timeline
NOC Systems Administrator
ZeniMax Media
08.2022 - Current
Data Center Operations Technician
Amazon Web Services
02.2022 - 07.2022
Automotive Technician & State Inspector
Fitzgerald Auto Malls
10.2018 - 05.2022
Automotive Technician & State Inspector
Darcars Nissan
08.2013 - 10.2018
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist
- CompTIA Security+
- CompTIA Secure Infrastructure Specialist
- New Relic Full Stack Observability Practitioner
Associate of Arts - Automotive Technology
Montgomery College
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