Joey St-Fleur
Application Support Engineer
Laurel,MD
Summary
Aspiring Cybersecurity Engineer with a strong foundation in IT, network administration, and system security. Skilled in identifying vulnerabilities, implementing security protocols, and managing incident responses to safeguard critical systems. Holds certifications such as CompTIA Security+ and Network+, with hands-on training in cybersecurity fundamentals and risk management. Dedicated to continuous learning and applying innovative solutions to protect organizations against evolving cyber threats.
Overview
11
11
years of professional experience
6
6
Certification
2
2
years of post-secondary education
Work History
Application Support Engineer
Department Of Public Safety And Correctional Services
Baltimore, MD
11.2024 - Current
- Communicate technical development stages and provide design support to stakeholders.
- Resolve product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Maximized proficiency in proprietary software to prepare and present technical reports and effectively support cross-functional teams.
- Travel to key account locations to train and provide technical direction for successful completion of product launches.
NOC Systems Administrator
ZeniMax Media
08.2022 - 09.2024
- Developed strong communication and organizational skills through working on group projects.
- Contributed to development, administration and testing of disaster recovery plans.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Maintained smooth operation of thousands of multi-user computer systems through collaboration with over 20 hardware and network engineers.
- Created and serviced administrator and user accounts on Linux-based systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Reduced time spent on non actionable alerts by 27% within two months.
- Supported title releases such as Hi-Fi Rush and Starfield.
- Actively support many Live Service games such as Elder Scrolls Online, Fallout76, Sea of Thieves and more.
Data Center Operations Technician
Amazon Web Services
02.2022 - 07.2022
- As part of the Network Team, we brought our total percentage of inoperative network communications from 0.27% to 0.15% within a few weeks.
- Troubleshoot and repair any issues within our servers. May include ISO testing, replacing dimms, CPUs, PCIe cards and more.
- Supported senior teammates performing crisis management during critical situations or major service outages.
Automotive Technician & State Inspector
Fitzgerald Auto Malls
10.2018 - 05.2022
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Delegate jobs to subordinates and monitored quality of work.
- Maintain functionality and reliability of engines, machines and systems through regular diagnostic checks.
Automotive Technician & State Inspector
Darcars Nissan
08.2013 - 10.2018
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Education
Vocational School - Certificate of Completion - Automotive Technology
Montgomery College
Rockville, MD 09.2014 - 05.2016
Vocational School - Certificate of Completion - Information Technology & Cyber Security
Cyber Security Training Center
Rockville, MD 07.2022 - 08.2022
Skills
- Linux
- Azure Active Directory
- Splunk
- AWS Management Console
- New Relic
- VCenter
- Critical Thinking
- Problem-Solving
- Interpersonal Communication
- Self-Motivated
- Organization and Time Management
- Teamwork and Collaboration
- Project Management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist
- CompTIA Security+
- CompTIA Secure Infrastructure Specialist
- New Relic Full Stack Observability Practitioner
Timeline
Application Support Engineer
Department Of Public Safety And Correctional Services
11.2024 - Current
NOC Systems Administrator
ZeniMax Media
08.2022 - 09.2024
Vocational School - Certificate of Completion - Information Technology & Cyber Security
Cyber Security Training Center
07.2022 - 08.2022
Data Center Operations Technician
Amazon Web Services
02.2022 - 07.2022
Automotive Technician & State Inspector
Fitzgerald Auto Malls
10.2018 - 05.2022
Vocational School - Certificate of Completion - Automotive Technology
Montgomery College
09.2014 - 05.2016
Automotive Technician & State Inspector
Darcars Nissan
08.2013 - 10.2018
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist
- CompTIA Security+
- CompTIA Secure Infrastructure Specialist
- New Relic Full Stack Observability Practitioner
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