Joey Williams
Blythe,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Materials and Stores Supervisor II
California Department Of Corrections And Rehabilitation
11.2023 - Current
- Oversaw daily operations for different departments, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled staff complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved recipient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient work approaches and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from 2 years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collected, arranged, and input information into database system (BIS) per departmental standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Materials and Stores Supervisor I
California Department Of Corrections And Rehabilitation
06.2022 - 11.2023
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures while alone in the warehouse for 3 months to complete all tasks due to lack of staffing.
- Operated 4 different Forklifts, pallet jacks and other machinery to hasten the loading and unloading process of various goods.
- Catalog and deliver various items of importance to different areas of the institutions in a timely manner.
- Cultivated positive relationships with vendors and other staffed areas to deliver timely and cost-effective supply of services and materials.
- Observed packing operations in the 6 different departments to be an asset to the rest of the team.
Retail Specialist Leader 2
Pilot Flying J Travel Center
01.2014 - 12.2021
- Participated in regular training sessions for continuous improvement in retail knowledge and skills for 7+ years.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Developed strong product knowledge to provide accurate information such as directions and expert advice on products to customers.
- Managed inventory for optimal stock levels by weekly low peg counts and efficient merchandise presentation.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Ensured clean, organized store environment to enhance their shopping experience.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained priority during these interactions.
- Increased sales revenue by promoting store promotions and upselling products.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining positive customer experiences.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
Customer Service Representative
Chevron
09.2015 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally for 4+ years.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Always Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Information Technology
Palo Verde College
Blythe, CA12.2024
High School Diploma -
Palo Verde High School
Blythe, CA06.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Idea Development and Brainstorming
- Staff Development
Certification
- Forklift Certification Training
- Supervisor Development Training
- Comptia A+ Course Certificate of completion-
Timeline
Materials and Stores Supervisor II
California Department Of Corrections And Rehabilitation
11.2023 - Current
Materials and Stores Supervisor I
California Department Of Corrections And Rehabilitation
06.2022 - 11.2023
Customer Service Representative
Chevron
09.2015 - 11.2019
Retail Specialist Leader 2
Pilot Flying J Travel Center
01.2014 - 12.2021
No Degree - Information Technology
Palo Verde College
High School Diploma -
Palo Verde High School